Employee Training and Development

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Is this Butt-Kissing?

Ar you lucky enough to have a subject matter expert for a boss? Well, let me clarify that … a boss that is a subject matter expert for your job?

Without being a butt-kisser (Don’t act like you are appalled by that term; we all know know the term and use the term, and it has more than four-letters, so I’m putting it out there.), you should occasionally ask him or her: “Hey…What’s the tip of the day?”

The conversation may go like this:

“Hey. What’s the tip of the day?”

“Don’t play with matches?”

“Seriously. Regarding my job. Increase my knowledge. Give me an efficiency tip”

Now, I know, that most people who would overhear that conversation would make that hand gesture of putting their fist up to their nose, twisting it back and fourth and say “squeek squeek,” but don’t let them stop you from:

1. Showing your boss some respect.
2. Trying to improve your value and service-ability.

It’s time for a paradigm shift - It’s not butt-kissing.

Given a smart, professional manager and a teachable, humble employee, nothing but good can come of the conversation I just suggested.

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Know What You Manage

I overheard a conversation between four people; they obviously worked for the same company; one person was complaining that he didn’t get a promotion that day - he was posting for a front-line management position outside of his department, and the job had been given to someone in that department. His cry was that he was not hired because the hiring department had never planned to hire outside the department in the first place; the whole process was a waste of his time.

He went on and on about how you didn’t need to be a subject matter expert in the area you manage; that your job as a manager is to make sure that your direct reports know THEIR job and are meeting job goals & requirements.

I could not disagree more. In theory, he may be right, but where the rubber meets the road, he’s wrong … dead wrong.

A manager must be able to evaluate job performance. If you are not proficient in that area, how can you help them become more efficient or job-smarter (job-smarter ???? it doesn’t sound right, but I’m keeping it in here). You might be able to determine whether they made X number of widgets and compare that to a goal or requirement to determine pass/fail, but you won’t have what it takes to give them the specific feedback; specific praise; specific criticism … you’ll be limited to “you did it” or “you didn’t do it.”

A manager must be able to HELP his team; if they can’t come to you for job knowledge, they’ll rely on someone else for it.

Trust me, I’ve been there. Years ago, I posted for a position outside my area of expertise because I thought the particular department would give me exposure to HQ power-people and help my goal of getting promoted into a middle management position that was eluding me. I went from being THE guy to go to for job knowledge - one of the most respected managers in my area because people became customer-pleasing experts under my management. My direct reports were being promoted into supervisory and management positions left and right; people were making lateral moves just to work FOR me!!! Why? Because I was passing the salt.

When I left my area of expertise, I had no salt to pass - I became a statistician, not a revered coach; my team didn’t need me. I was no longer receiving praise; I was dodging bullets from resentful employees who mumbled about knowing more about our job function than I did.

I got exposure to HQ alright – they got whiff of how my team thought I was an idiot.

I should have never chased the carrot into a room where I could not intelligently speak the language.

I’ll quit rambling … but trust me … Job Knowledge will make LEADING easier. If you know where the green grass is, people will follow you to that great pasture in excellence land.

Do what you know.

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New Flexibility in Delivery, Format, and Pricing.

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The courses are delivered directly to your employee’s computer - anytime, anywhere there’s an Internet connection. Administrative functions such as registration, enrollment and assessment record keeping are hosted on our secure server. Your Employees can self-select their own curriculum or they can be enrolled in required courses by your in-house training manager.

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Staycations and Stayworking

ASTD 2009 is over - I didn’t attend ASTD this year; we are not sending anyone to SHRM either. (I did go on a trip to London England this year in hopes of expanding the global footprint of Employee University; it was VERY productive).

I spoke to many others who attended the producer’s gathering that I’ve been atttending in recent years and all reported that domestic producers were missing from the scene in BIG numbers; that the majority of the attendees were interntional distributors.

With all the staycations going on due to the economy and high gas prices (AGAIN!), it looks like networking events such as ASTD and SHRM are on the shrink as well - with people opting for stayworking instead of networking.

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New Releases

Please take a moment to look over our new release section!

http://www.employeeuniversity.com/corporatevideotraining/newreleasedvds.htm

Darin Hanks - Employee University
Toll Free: (800) 774-4870

www.employeeuniversity.com


Employee University can help you:   DEFINE your culture, INSPIRE your leaders, IMPROVE your service, MOTIVATE your organization, and EQUIP your managers.

Order one of our product catalogs by clicking this link

 

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Performance Review: Terminology

Someone emailed me the following question:

“I am looking for some terminology for housekeeping work performance evaluations. Can you help me out?”

The question raises bigger concerns than the question solicits.

I COULD answer this question specifically because I was an HR Manager in a large commercial cleaning company – the head count ranged from 200-250 while I was there; cleaning within the budgeted time and inspection reports were the two primary measurements. But let me address the issue in a way that all industries reading this blog can appreciate.

Let’s neutralize the question first; let’s change the question to: “Can you suggest terminology for work performance evaluations.”

The terminology for evaluations should be the same terminology that an employee has heard throughout the review period when you’ve given them interim, or informal performance reviews; the same language you have used when training and coaching them.

Employees should never get to a formal review and hear for the first time that you have been keeping track of X, or measuring Y, or learn for the first time that they are not meeting standards in Z.

Some people don’t like it when I say this but a formal review should be a formality. The meaningful discussion related to an employee’s performance and how they can improve should have taken place many times and long before you sit across from them with a typed up document that impacts them tangibly.

What do you think?

(I would also like to offer a suggestion: We have a great training video on this subject, titled: 1 on 1: Informal Employee Performance Review)

Darin Hanks

Darin Hanks

740-654-8118

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Good People, Bad Choices: A Review

Good People Bad Choices Ethics Training VideoThe Good People Bad Choices ethics training video portrays a college age girl talking with her grandfather and his friend (former CEO and CFO) about ethics. She has been tasked with writing a paper on ethics and has turned to these men for lessons learned during their days of operating a business.

I thought it was interesting that the producers chose to have a person of today’s generation look to people from 2 generations ago. It almost implies that ethics are a thing of the past – and perhaps they are. Through their stories of their time leading companies, the two men offer ethics advice in a way that is so fundamental that it seems fresh and new again.

The message I liked the best, is “Ethics takes effort”

“Ethics” isn’t something I would have thought to pair with the word “effort,” but it makes sense. Generally, if people don’t have to stray too far from the way they already think and act, then they might use the message. But if it requires an effort to unlearn an old behavior and learn a new one – that’s a more difficult challenge.

So much of what society has come to consider socially acceptable is downright unethical in a work environment. The bottom line is that it takes effort to unlearn old behaviors of what we may consider right and wrong in order to act with ethical integrity.

The video explains how people who think they aren’t doing anything unethical may still be just as responsible. Acting unethically by avoiding taking action about things we know are wrong requires no effort whatsoever. Plus, it can seem guilt free – the observer didn’t do anything wrong, right? This video does a good job of driving home the message that it doesn’t matter if its “easy” to act ethically, we still have a responsibility to do so.

Other topics covered, conveyed through believable role play skits, include:

  • What employees can do about an unethical manager
  • Spinning information in the “best light” verses straight fact
  • The fact that all employees are financially responsible for the company
  • When casual talk crosses the line of insider information
  • Dealing with fear of retaliation
  • Abusing sick time
  • Stealing software
  • Accepting gifts and favors

The other thing I liked about this employee training video is that it offers actionable techniques that employees can use the moment they walk out of the training room. An example is to have trainees think of the most ethical person they know and act as that person would act. This is a technique that doesn’t require a long learning curve or a huge change in personal paradigms.

The primary reason that I think this video is so important for HR departments is that it offers strategies for employees to deal with unethical managers. Though managers may train employees about other work topics, they most likely won’t teach them how to turn them in if they themselves are acting unethical.

Far too often, people in power can continue to act unethically because employees don’t know how to handle the situation. Unless the HR department makes it clear that unethical behavior is unacceptable, many employees can assume that the unethical behavior of their managers is a little company secret and part of its culture. When managers act unethically, the behavior can trickle down through the company, leading to a corporate culture of unethical behavior.

Overall, this employee training video is a smart choice for companies of any size that are not afraid to teach their employees how to hold themselves and everyone else in the company accountable for their choices.

Christine OKelly
Christine O’Kelly
Guest Poster

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Review of “Let’s Get Honest”

Sexual HarassmentTraining Video Let’s Get Honest About Sexual Harassment” is a fun training video that delivers just what the title promises – an honest look at the situations we all must deal with in the workplace, but like to pretend that we don’t.

I’ve seen some pretty bad videos about sexual harassment during my time as a trainer. The reason most of them are so bland is because they seem to be avoiding the very issue that they are attempting to discuss, leaving the message hollow and ineffective.
Let’s face it. We’re all human, we all have persona that we’re suddenly supposed to forget about the moment we walk through the office doors. It’s not enough to pretend this side of us doesn’t exist. Instead, this video acknowledges that it’s ok to be the person you are outside of work and gives us strategies on how and why to control ourselves during office hours.

It had me laughing several times when I recognized a person in the video that so very much reminded me of someone in the office. The video boils the office staff down to three types of personalities that you will instantly recognize as accurate.

There is of course the person who is all-business and never talks about their personal life. Then there’s the second type whose attitude is “what’s wrong with a little flirting?” The video recommends a strategy for this person of applying a “grandma filter.” Go ahead and give compliments, but only say something that you might say to your grandmother.

Then there’s the person who thinks “hey, I am who I am take it or leave it.” This is the person who tells you every juicy detail of their date last Saturday night or poses inappropriate questions to other coworkers. This obviously causes a problem for that person, but also for their coworkers!

The nice thing about this video that I haven’t seen in others is that it shows others how to deal with this their inappropriate coworkers. The lesson being that all employees share the responsibility of keeping their loose lipped co-workers in check.

In my opinion, the best training videos are those that will hold a class’s attention and that resonate with truth and honesty. When a hokey video doesn’t seem genuine, people tend not to take the message seriously either. Let’s Get Honest offers a realistic approach to dealing with the very delicate issue of sexual harassment with tact, humor, and common sense.
Christine OKelly

Christine O’Kelly
Guest Poster

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A Review of ‘The Art of Possibility’

Ben Zaner, The Art of PossibilityThe Art of Possibility is a refreshing training video with insight from enthusiastic motivators Ben and Roz Zander. The clips of Ben in the midst of his motivational seminars and Roz’s candid interviews are a far cry from the scripted role-playing model that so many training videos tend to employ.

During the first few minutes of the video, I wondered if it would be slow-going. There was a lot of orchestra music as we are slowly introduced to the speakers and the concepts they will discuss. The music makes sense – Ben Zander is the conductor for the Boston Phil Harmonic and I realized later that the music played a great part in setting the lively and inspirational tone for the messages that were to follow.

It turned out that the video wasn’t slow going at all. They managed to pack quite a bit into this 27 minute video that I found entertaining and enlightening to watch throughout.

Being a consumer of many books, CDs and videos on success and motivation, I often wonder if a new publication can deliver a fresh message. This video did. While the core concepts to success have been the same since the beginning of time, the authors package the concepts in new ways that made me think about the process of purposeful living differently than I had previously.

Roz Zander brought up one point that struck me as extremely useful for employee training. She mentions something to the effect of considering ourselves as actors playing roles in our communications with others. The reason I found this so important for training, is that while it could take years for a person to develop the skills to become a top sales person or a highly effective manager, an employee can begin ‘acting’ like one today.

As those familiar with motivational thinking are well aware of the fact that the first step to becoming successful is to act and feel successful. And really, what is the difference between acting successful and being successful?

A person that attempts to emulate the top sales person in the company in their dialogue with customers will no doubt make more sales. A manager who interacts with associates in a manner similar to that of a highly effective manager will begin noticing different results. These are changes that can happen immediately after watching the video.

Other practical advice such as Ben Zander’s suggestion to throw your arms up in the air and exclaim, “Great! I had a terrific failure!” whenever a mistake is made will certainly benefit anyone who is open to the possibility of creating more possibility in his or her life.

Christine OKelly
Christine O’Kelly
Guest Poster

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KEEP THE OUTRAGE!

Thats right…I am suggesting that we all maintain our sense of outrage. You see, whenever there is a shocking and deadly incident of violence (for example: the VA. Tech incident) there is a lot of outrage and concern. We immediately ask “How can this happen?”, and “What do we do to make sure it does not happen again?” There are panels set up to investigate what went wrong. There are minute by minute reports on the findings of the panels. The daily news is filled with interviews of students, teachers, parents, and others…all of them eagerly giving their opinions on the matter.

Then…it stops. It just goes away. Our attention turns to the next story: The next political scandal; the next Hollywood divorce (arrest/rehab/apology etc.); or the next summer blockbuster movie.

We forget how much sorrow the violence breeds. Somehow, the urgency is lost.

It does not have to happen that way. We can prepare ourselves and our organizations so that the next incident is a little less ugly. Do the following in your company to minimize the severity of the next incident (maybe even prevent it altogether):

*Develop (refine) a workplace violence policy- tell your employees what you expect of them. Most will adjust their behavior to be in compliance.

*Train your first level supervisors in early detection of inappropriate behavior- 1st level supervisors have more contact with your employees than any other level of supervision.

*Instruct you supervisors to document and report all acts of inappropriate behavior-too often, behaviors which signal problems ahead simply fall through the cracks.

*Make sure HR/Legal investigates all reports of inappropriate behavior-doing nothing after a report is made will certainly discourage supervisors from coming forward.

These simple steps will likely decrease the number of violent incidents you have to deal with, as well as decrease the severity of the incidents that do occur.

Dennis A Davis, PhD is the president of The HELP Center, LLC. , a San Diego based training and consulting company specializing in workplace violence prevention and intervention.

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