Sales Training and Negotiation Skills training videos that teach the skills of persuasion, influencing others, making effective presentations, overcoming obstacles, and reaching agreement.
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This 2-part series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
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Find out how the rules change when you cross cultures, and learn strategies for preparing effectively, forming your team, building rapport, making effective presentations, overcoming obstacles, reaching agreement and more.
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The hiring manager in this scene must find the right applicant for the senior sales agent. She uses a range of challenging questions to assess his suitability and later reviews his performance.
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Four Video Series: John Cleese discovers how to explain benefits, meet objections and spot buying signals. He also learns how to stay cool and dispassionate when a customer appeals to criticize him and his products.
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