Only titles listed on this page are included in this special.
This special excludes titles: Max and Max, I Know Just What You Mean, Tearing Down the Walls, Leading By Example, Mauritius, and Everest Creating Greatness.
The complete order must be placed in its entirety on initial order.
Phone (888) 215-8532, or Fax (800) 774-4870 Orders Only.
Whether your organization is working to institute a change initiative, resolve conflict, raise customer satisfaction, launch a new product or address a specific workplace challenge, your group leaders can use this program to achieve successful results.
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Has fear lead you to say "yes" to a proposed group endeavor when "no" was your true response? It's a common dilemma and the reason many organizational efforts fail.
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Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
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Revised. A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.
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Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations.
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Discover a new perspective to the concept of win-win with A Better Way, the story of three South African retailers faced with finding a new approach to their businesses. Part of Dr. Stephen R. Covey's Lessons in Leadership Series.
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The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Reps (CSRs) in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
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Communication Toolkit - A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips for training and development.
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Dr. Stephen R. Covey's, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs.
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Customize your training with 72 situation-specific high quality video clips. Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.
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Encourage your customer service agents to take up the challenge and stretch their comfort zone when dealing with customers who may have a different culture or even first language.
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Covers proven methods for recognizing conflict, the five most valuable methods of conflict resolution, the two basic dimension of human behavior in conflict situations, and how to take responsibility for conflict and its resolution.
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Erik Weihenmayer is blind. This incredible true story follows Erik's quest to reach the summit of the tallest peak in the world - and the amazing team that made it possible.
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When's the last time you had fun at work? If you can't remember, you're missing out on more than just a few laughs. Go behind the scenes with the Saint Paul Saints, a minor league baseball team that lives its motto: Fun Is Good.
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Dr. Stephen R. Covey's Lessons in Leadership Series. Learning Points: Identifying the characteristics of transformational leaders; mentorship; agents of change; the impact of individual choice when addressing difficult situations and more.
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How do groups really make decisions? The phenomenon is called groupthink. And this absorbing, award-winning video is the most definitive ever on the subject.
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Improve communication by sharing principles; attitudes and skills for better understanding; avoiding common listening mistakes. Part of Dr. Stephen R. Covey's Leadership Library.
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When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World; now in a fully revised 2nd edition released May 2008.
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Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care.
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How problem over-analysis can create problem paralysis; recognizing factors that lead to creative blocks and resistance to change; change-enhancing behaviors and strategies. Part of Dr. Stephen R. Covey's Lessons in Leadership Series.
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Consider the following words. "Adapt." "Shift." "Reorganize." "Cancel." "Transition." "Change." Do these inspire excitement or dread within your organization?
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Meeting Opener Type: Motivational - Uses: Sales meetings or project kick-offs. - Dr. Stephen R. Covey's enlightening look at the true meaning of ‘reaping what you sow,' and the importance of a strong work ethic.
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What's every top manager's secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control.
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Mentoring and coaching for effective leadership; setting lasting examples that motivate others to perform at a higher level. Part of Dr. Stephen R. Covey's Leadership Library.
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Dr. Stephen Covey's Leadership Library. Learning Points: How to turn differences into strengths; diversity as the fundamental key to problem solving; how to meld individuals and their viewpoints into powerful, long-lasting organizational cohesiveness.
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As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the consequences of poor listening: inefficiency of communication, frustration, and plenty of inaccuracies and errors.
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Communicating Non-Defensively - Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally?
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Positive Discipline: HOW TO RESOLVE TOUGH PERFORMANCE PROBLEMS QUICKLY AND PERMANENTLY teaches a simple, yet highly effective, five step process for correcting negative performance.
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This film is based on the work of author and consultant Kim Krisco and his book, Leadership and the Art of Conversation. According to him, meetings and other kinds of conversations can be highly effective tools for change.
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This 3rd edition of Remember Me continues to instill a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.
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Use this program for group training or as self-study. The content fully integrates with AS/NZS 4360 Risk Management and is compatible with Sarbanes-Oxley and new International Standards ISO26000 on Social Responsibility to be introduced in 2008.
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In a well-known study, 3,000 people were asked what frightened them most. The number one answer was -- public speaking. This entertaining film gives viewers the skills so needed for confident communication with audiences of one or one thousand.
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Why not let the Father of GPRA teach your team the fine points and benefits of strategic planning? That's just what Strategic Planning In Government, Not Business As Usual, Federal Government Version will do.
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The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. No longer available on VHS.
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Let your team see themselves in a mirror. Four primary team-member styles in action: The contributor, the collaborator, the communicator and the challenger.
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Let your team see themselves in a mirror. Four primary team-member styles in action: The contributor, the collaborator, the communicator and the challenger.
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Meeting Opener Type: Motivational / Management - This brief and persuasive meeting opener or closer purely and simply characterizes just that-the inherent value of each increment of time.
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Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as the character works through his productivity dilemmas with a support group of recovering time-challenged individuals.
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Your trainees will love the way this training video is on their side; not trying to embarrass, not trying to preach; just suggesting effective ways to handle customer situations. Includes a version just for customer service managers.
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Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
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What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.
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FREE Previews! Make an informed decision with a free preview; while browsing our web site for training videos you'll notice that many of the training videos can be preview on-line; many can be shipped to you on DVD via mail for evaluation.
