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Special: Build Your Library...

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This special ends December 31, 2009
 

 


A Clear Picture: Harassment In The Public Sector

 
A Clear Picture: Harassment In The Public Sector
Effective anti-harassment training is one of the best ways to combat against this negative behavior. A Clear Picture covers the different types of harassment, intention vs. perception, humor in the workplace and more.

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Government

Avoiding Litigation Landmines

 
Avoiding Litigation Landmines
A Best Seller: Covers Failure to Document, Inappropriate e-mail, Failure to Train, Inconsistent Treatment, Failure to Keep Evidence, Loose Lips, Performance Rating Inflation, Inappropriate Letter of Reference, and Failure to Talk to HR.

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Employment Law

Between You and Me

 
Between You and Me
Between You and Me - Solving Conflict uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.

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Internal Customer Service

But I Don't Have Customers

 
But I Don't Have Customers
The characters in this outstanding training video are set in an Information Technology department but applicable to any team looking to raise internal customer service awareness.

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Internal Customer Service

California Sexual Harassment Training Video

 
California Sexual Harassment Training Video
California Sexual Harassment Training Video - Safeguard your organization with this Trainer'sToolkit that has been tailored to the new California training requirements.

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Sexual Harassment Training

Care and Candor: Making Performance Appraisals Work

 
Care and Candor: Making Performance Appraisals Work
Successfully leading performance appraisal meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team!

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Performance Evaluation

Care and Control - Employee Termination

 
Care and Control - Employee Termination
A Better Approach to Terminations video

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Disciplinary Action

Communication Breakdown

 
Communication Breakdown
Communication Breakdown will identify and prescribe a solution for seven communication problems that can derail your organization.

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Employee University

Continuous Motivation

 
Continuous Motivation
Remember Harry Anderson from TV's Night Court? Watch as he teaches your team the value of Continuous Motivation!

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Employee University

Continuous Performance Appraisal

 
Continuous Performance Appraisal
Participants will learn the steps of performance appraisal preparation, the performance appraisal meeting, and the all-important follow-through.

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Employee University

Diversity Advantage: Food for Thought

 
Diversity Advantage: Food for Thought
This follow-up to the best-selling and multi-award-winning Diversity: Food for Thought further emphasizes the need to understand diversity

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Diversity Training

Diversity:  The Real Scene

 
Diversity: The Real Scene
Diversity: The Real Scene raises awareness about one of the most important issues in the contemporary workplace.

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Diversity Training

Diversity: Food for Thought

 
Diversity: Food for Thought
AKA Diversity Diner, Food for Thought takes place in a diner and uses the conversations between the owner and his diverse customers to emphasize the importance of understanding and accepting individual differences.

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Diversity Training

Documenting Discipline - Blue Collar Version

 
Documenting Discipline - Blue Collar Version
This manufacturing and industrial version of DOCUMENTING DISCIPLINE provides steps to ensure solid, consistent documentation procedures throughout your organization.

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Manufacturing and Warehouse

Documenting Discipline II

 
Documenting Discipline II
This compelling program demonstrates clearly and concisely how managers and supervisors should deal with employee performance issues that occur on a daily basis.

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Disciplinary Action

Drop by Drop

 
Drop by Drop
Put a stop to the disrespectful little "paper cuts" co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace.

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Workplace Respect

Ethics: The L.O.G.I.C. of Right

 
Ethics: The L.O.G.I.C. of Right
Protect your organization from the cost of unethical behavior, devastating lawsuits, negative publicity, wasted time, loss of money, and low employee morale.

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Ethics & Character

Getting Beyond the Image

 
Getting Beyond the Image
Getting Beyond the Image explains the interviewing techniques needed to move past the image and accurately assess the candidates.

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Interviewing and Hiring

Harassment Is

 
Harassment Is
In addition to sexual harassment there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law.

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Sexual Harassment Training

Harassment Is - Government Version

 
Harassment Is - Government Version
Harassment Is - Government Version. Realistic scenarios representing many different forms of harassment (based on sex, age, race, disability, religion, and sexual orientation).

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Government

Harassment Is - Hospitality Version

 
Harassment Is - Hospitality Version
Harassment Is - Hospitality Version. Realistic scenarios representing many different forms of harassment (based on sex, age, race, disability, religion, and sexual orientation).

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Sexual Harassment Training

Harassment Is - Industrial Version

 
Harassment Is - Industrial Version
Harassment Is - Industrial Version. Realistic scenarios representing many different forms of harassment (based on sex, age, race, disability, religion, and sexual orientation).

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Manufacturing and Warehouse

Harassment Is - Retail Version

 
Harassment Is - Retail Version
Harassment Is - Retail Version. Realistic scenarios representing many different forms of harassment (based on sex, age, race, disability, religion, and sexual orientation)

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Sexual Harassment Training

Harassment: The Real Scene

 
Harassment: The Real Scene
A knowledgeable host introduces realistic scenarios of harassment situations which help viewers understand the widespread problem and how they can proactively avoid harassing behaviors.

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Workplace Respect

Hiring Excellent Sales People

 
Hiring Excellent Sales People
More than a Gut Feeling II - Sales Version: Hiring Excellent Sales People.

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Interviewing and Hiring

It's About Respect

 
It's About Respect
It's About Respect is a program which will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful workplace for everyone.

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Workplace Respect

Just Incredible: A Customer Service Story

 
Just Incredible: A Customer Service Story
Just Incredible! is a refreshingly different video that uses humor, drama and irony to demonstrate how customer service really does make a difference.

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Customer Service in Healthcare

Learning the Accounting Game

 
Learning the Accounting Game
This innovative program uses the simple experience of running a lemonade stand to provide participants with a foundation in the basics of accounting.

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Accounting

Legal and Effective Employment Series

 
Legal and Effective Employment Series
Covers interviewing and hiring, performance appraisals, progressive discipline, and employment terminations.

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Employee University

Legal and Effective Employment Terminations

 
Legal and Effective Employment Terminations
This vital video program will provide your supervisors with a step-by-step approach to protecting your organization from these costly lawsuits

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Disciplinary Action

Legal and Effective Interviewing II: The Right Questions

 
Legal and Effective Interviewing II: The Right Questions
Legal and Effective Interviewing II, The Right Questions - Covers preparing for the interview, avoiding discrimination and lawsuits, gathering information, closing and documenting the interview.

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Interviewing and Hiring

Legal and Effective Performance Appraisals

 
Legal and Effective Performance Appraisals
This video program discusses protection from legal problems, how to conduct an appraisal, the interview format and goal setting.

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Performance Evaluation

Legal and Effective Progressive Discipline

 
Legal and Effective Progressive Discipline
In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated.

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Disciplinary Action

Legal Peril: 8 Management Pitfalls to Avoid

 
Legal Peril: 8 Management Pitfalls to Avoid
A best seller on interviewing/hiring discrimination, unfair and inconsistent treatment, failure to eliminate harassment, and poor documentation.

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Employment Law

Let's Face It

 
Let's Face It
LETS FACE IT: Sexual Harassment Training for Supervisor. This realistic and engaging training program concisely identifies the roles every manager and supervisor must take in preventing and correcting harassment situations in the workplace.

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Sexual Harassment Training

Looking Forward: Your Performance Appraisal

 
Looking Forward: Your Performance Appraisal
Video Synopsis James, an intern with an enthusiastic attitude, is ready for his very first performance appraisal. His coworker, Doris, is skeptical based on her years of dissatisfaction with the process.

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Performance Evaluation

More Than a Gut Feeling II - Manufacturing Version

 
More Than a Gut Feeling II - Manufacturing Version
Now you can give plant managers, shop supervisors and other personnel the skills they need to make sound hiring decisions and reduce costly turnover!

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Interviewing and Hiring

More Than a Gut Feeling III

 
More Than a Gut Feeling III
Behavioral Interviewing; More Than a Gut Feeling III teaches you to select the most qualified job candidate by applying the ever-popular behavioral approach to interviewing.

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Interviewing and Hiring

More Than a Gut Feeling:  Situations for Discussion

 
More Than a Gut Feeling: Situations for Discussion
This stop-and-discuss video will help your interviewers identify and learn how to avoid the most common interviewing mistakes.

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Interviewing and Hiring

No Privacy:  Legal Issues in E-mail

 
No Privacy: Legal Issues in E-mail
Protect your organization from professional embarrassment, potential lawsuits and cost litigation.

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e-Mail and Business Writing

Performance Appraisal Series

 
Performance Appraisal Series
Performance Appriasal Series includes two programs: Looking Forward: Your Performance Appraisal and Care and Candor: Making Performance Appraisal Work.

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Specials

Quality Service in the Public Sector

 
Quality Service in the Public Sector
Employees will see that excellent customer service in the public sector doesn't have to be a dream.

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Government

Quality Supervision

 
Quality Supervision
Covers: how to exercise firm discipline, how to organize for maximum efficiency, how to delgate tasks, and how to motivate employees.

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Quality Management

Quality: You Dont Have To Be Sick To Get Better

 
Quality: You Dont Have To Be Sick To Get Better
Managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact.

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Quality Management

Quick, Clear, Concise - Business Writing

 
Quick, Clear, Concise - Business Writing
Improve internal and external communication with this quick and effective course on how to write with power and clarity. A Complete Course with Writing Expert Dianna Booher.

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Employee University

Recognizing Drug and Alcohol Abuse - Employee Version

 
Recognizing Drug and Alcohol Abuse - Employee Version
This important video program will help employees recognize alcoholism and drug abuse among their peers in the workplace and it will give them ways to deal with it.

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Drug Free Workplace

Recognizing Drug and Alcohol Abuse - Management Version

 
Recognizing Drug and Alcohol Abuse - Management Version
Covers physical appearance, behavior and job performance, enabling and denial, and drug testing.

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Drug Free Workplace

Sexual Harassment: Is It or Isn't It? II

 
Sexual Harassment: Is It or Isn't It? II
This stop-and-discuss video format allows viewers to confront and thoroughly discuss 13 specific occurrences that may be perceived as sexual harassment. This is an older production, but it continues to be a top seller into 2009.

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Sexual Harassment Training

Sexual Harassment: You Make the Call

 
Sexual Harassment: You Make the Call
This best selling Trainer's Toolkit will raise the awareness of all employees through the use of vignettes of subtle sexual harassment in a style designed to generate discussion. This is an older production, but it continues to be a top seller into 2009.

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Sexual Harassment Training

Sid Story

 
Sid Story
A BEST SELLER: The Sid Story video. This training program, featuring TV Star Dennis Franz, dramatizes the story of a manager who learns the value of feedback.

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Manufacturing and Warehouse

SMART Goals

 
SMART Goals
Equips your employees to be internal consultants and problem solvers; to resolve inter-department conflict; to improve processes and communication.

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Internal Customer Service

Swine Flu: What You Need To Know

 
Swine Flu: What You Need To Know
H1N1 Flu (Swine Flu): What You Need To Know Training Video. Now is not the time to panic, now is the time prepare. Separate fact from fiction and make sure your employees know how to protect themselves against this virulent disease.

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Office Safety

The Goal - Dramatic Version

 
The Goal - Dramatic Version
Training Video; The Dramatic Version of The Goal - by Eliyahu M. Goldratt will help you discover a revolutionary new way to do business--a way for people in any field of endeavor to increase productivity, profitability, and personal fulfillment.

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Manufacturing and Warehouse

The Goal - Goldratt

 
The Goal - Goldratt
The goal of a business is to make money; increase throughput, reduce inventory, and reduce operating expense. The Goal - by Eliyahu M. Goldratt will teach you how to do that. Covers the Theory of Constraints. This is the HOW-TO Version.

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Manufacturing and Warehouse

Time Management: A Productivity Plan

 
Time Management: A Productivity Plan
This video program will help teach your fellow managers and other employees how to use state-of-the-art time-management techniques to increase productivity and create a less stressful work environment.

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Time Management

Time Trap II

 
Time Trap II
Based on Alex MacKenzie's best-selling book The Time Trap, this program helps employees take charge of their time and accomplish important projects.

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Time Management

Understanding the New ADA

 
Understanding the New ADA
The A.D.A. Amendments Act (A.D.A.A.A.) was signed into law in 2008 and is now in effect! The Americans with Disabilities Act now has been clarified and significantly expanded.

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Employment Law

Who Cares?

 
Who Cares?
This new video identifies and illustrates the four simple but critical cornerstones of excellent customer service: GREET the customer, RESPECT the customer, LISTEN to the customer, and REALLY help the customer!

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Customer Service Skills

Who Cares? Government Version

 
Who Cares? Government Version
This new video identifies and illustrates the four simple but critical cornerstones of excellent customer service: GREET the customer, RESPECT the customer, LISTEN to the customer, and REALLY help the customer!

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Government

You Be the Judge II

 
You Be the Judge II
Updated best-seller will teach you legal interviewing skills to avoid a discrimination lawsuit!

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Discrimination

You're Not Listening

 
You're Not Listening
Listening Skills - Help employees find out why they are not listening--and what they can do about it.

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Non Verbal Communication Skills
 
 
 

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