Don't assume common sense is enough to go on when your employees are taking care of your customers. You should FREQUENTLY expose them to customer service training videos that reinforce the basics and inspire them to provide the fast, friendly service that keeps customers coming back!
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
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Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
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What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
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A customer favorite featuring Hugh Laurie. Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
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Customer Service Skills
Employee University employeeuniversity.com
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FREE Previews! Make an informed decision with a free preview; while browsing our web site for training videos you'll notice that many of the training videos can be preview on-line; many can be shipped to you on DVD via mail for evaluation.
