Don't assume common sense is enough to go on when your employees are taking care of your customers. You should FREQUENTLY expose them to customer service training videos that reinforce the basics and inspire them to provide the fast, friendly service that keeps customers coming back!
Beyond Customer Service: Gracious Hospitality the Biltmore Way is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellance in customer service.
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Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
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Viewers will learn from the successes of the "perfect server", Jane, and laugh at the blunders of "bad server" John as they attempt to satisfy guests, up-sell graciously, and increase their final tips.
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Undeliverable covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news.
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What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
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A customer favorite featuring Hugh Laurie. Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
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Customer Service Skills
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FREE Previews! Make an informed decision with a free preview; while browsing our web site for training videos you'll notice that many of the training videos can be preview on-line; many can be shipped to you on DVD via mail for evaluation.
