Give Em The Pickle!
Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
The Guest Video (Original Version)
Customers will return to a company where they are made to feel welcome.
You've Got Customers
A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
We're in the Band
This entertaining and motivational training video on DVD puts the lessons of an up-and-coming rock band to the test in the business world.
It's Your Call
Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
Right Words at the Right Time - Customer Service Recovery for Hospitality
Hospitality employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".
Beyond Customer Service: Gracious Hospitality the Biltmore Way
An insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.