Customer Service Training Programs

Training Videos and DVDs with Trainer Materials

Employee University Training Videos
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Customer Service Skills  Essentials

Customer Service Training video programs focused on improving customer service skills and customer service quality; customer service management.    

Training videos are available / deliverable via:
Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive, and E-Learning.

Featured Training Videos (Click a title for Instant Preview)


Beyond Customer Service: Gracious Hospitality the Biltmore Way Training Video
Beyond Customer Service: Gracious Hospitality the Biltmore Way
An insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.
How Was Your Day? Training Video
How Was Your Day?
This training video gets real about Bias, Inclusion, Harassment and Bullying tackles four of today’s most challenging training topics; through great stories and captivating content.
The Guest Training Video
The Guest
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
Are You With Me? Training Video
Are You With Me?
Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?
Corporate Video

Customer Service Training Programs

Found In:  Employee University  >  Corporate Training Videos   >  Customer Service Skills Training


How Was Your Day?
How Was Your Day?
This training video gets real about Bias, Inclusion, Harassment and Bullying tackles four of today’s most challenging training topics; through great stories and captivating content.
It's Your Call
It's Your Call
Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
The Guest
The Guest
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
Right Words at the Right Time - Customer Service Recovery for Hospitality
Right Words at the Right Time - Customer Service Recovery for Hospitality
Customer Service Recovery for Hospitality - Employees will learn how to stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".
The Guest Video (Original Version)
The Guest Video (Original Version)
Customers will return to a company where they are made to feel welcome.
Beyond Customer Service: Gracious Hospitality the Biltmore Way
Beyond Customer Service: Gracious Hospitality the Biltmore Way
Beyond Customer Service: Gracious Hospitality the Biltmore Way is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.
We're in the Band
We're in the Band
This entertaining and motivational training video on DVD puts the lessons of an up-and-coming rock band to the test in the business world.