Training Videos on How To Handle Difficult Customers

Handling Difficult Customers


Training videos that teach employees how to deal with irate and difficult customers; face to face, online, or on the phone. The videos below offer poweful and practical communication skills for front line customer service reps that need to know how to respond to irate customers, customer complaints, and other difficult service situations. Videos that teach how to create a customer service culture; with company culture examples.


Select a video from the list below to see pricing and licensing options. We offer flexible delivery of all of our Handling Difficult Customers videos. All training videos are available on DVD (with trainer and learning materials), on video file for your LMS, or streaming online.

  • Right Words Right Time - Customer Service Recovery For Business

    Customer service reps will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

  • Right Words Right Time - Customer Service Recovery For Retail

    Retail Employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

  • Right Words Right Time - Customer Service Recovery For Healthcare

    Healthcare staff will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

  • What Do You Say?

    What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.