Not every employee has heard of the term "Internal Customer." When employees see employees from other units or departments, as internal customers, it can be transformational to workplace morale and productivity.
Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive, and E-Learning.
A customer favorite featuring Hugh Laurie. Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
The characters in this outstanding training video are set in an Information Technology department but the training points are applicable to any team looking to raise internal customer service awareness.
Practical lessons for all of us on workplace communication and beyond; whether you are the one delegating a task, or the person receiving instructions, this video will improve your communication and listening skills.