Not every employee has heard of the term "Internal Customer." When employees see employees from other units or departments, as internal customers, it can be transformational to workplace morale and productivity.
Training videos are available / deliverable via: Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive, and E-Learning.
Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
Practical lessons for all of us on workplace communication and beyond; whether you are the one delegating a task, or the person receiving instructions, this video will improve your communication and listening skills.