Training Videos that Teach Phone Skills - Call Center Skills

Training Videos that Teach Phone Skills - Call Center Skills

Training Videos and DVDs with Trainer Materials

Employee University Training Videos
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Telephone Customer Service and  Phone Skills

Training videos that teach basic telephone customer service skills and phone etiquette.    

Training videos are available / deliverable via:
Streaming (Pay-Per Learner), DVD's with Facilitator Materials, Digital Videos on USB Flash drive, and E-Learning.

Featured Training Videos (Click a title for Instant Preview)


Are You With Me? Training Video
Are You With Me?
Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?
It's Your Call Training Video
It's Your Call
Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
Customer Service Gone Viral Training Video
Customer Service Gone Viral
Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position—but there’s something you can do about it!
Right Words Right Time - Customer Service Recovery For Business Training Video
Right Words Right Time - Customer Service Recovery For Business
Customer service reps will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".
Corporate Video

Training Videos that Teach Phone Skills - Call Center Skills

Found In:  Employee University  >  Corporate Training Videos   >  Customer Service Skills Training


It's Your Call
It's Your Call
Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
Are You With Me?
Are You With Me?
Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?