Telephone Customer Service and Phone Skills

Whether you are onboarding an intern, or training a new customer service agent, our phone skills training videos will teach the essentials of basic telephone customer service and phone etiquette. The training videos below teach customer service representatives and call center employees to resolve customer enquiries effectively and professionally.

Select a video from the list below to see pricing and licensing options. We offer flexible delivery of all of our Training Videos that Teach Phone Skills - Call Center Skills. All training videos are available on DVD (with trainer and learning materials), on video file for your LMS, or streaming online.

Are You With Me?

Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?

It's Your Call

Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.