Right Words at the Right Time - Customer Service Recovery for Hospitality
Hospitality employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".
ADA Customer Service
This ADA Customer Service training video is designed to help you teach employees and volunteer staff how they can properly provide superior service to customers with disabilities.
You've Got Customers
A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
Give Em The Pickle!
Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
The Perfect Server
Viewers will learn from the successes of the "perfect server", Jane, and laugh at the blunders of "bad server" John as they attempt to satisfy guests, up-sell graciously, and increase their final tips.