Customer Service Training Videos; on Customer Service Skills, Handling Difficult Customers, Healthcare Customer Service, Internal Customer Service, Phone Skills, Quality Improvement, and Restaurant Training; including videos like Give em the Pickle!
Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?
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What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This 2-part series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
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Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
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Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
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Phone Skills
Customer Service Training Video Topic Descriptions Click the links to view training videos and DVDs for each topic.
Customer Service Skills 101; customer Service Training video programs focused on improving customer service skills and customer service quality; Best Practices.
Dealing with Difficult Customers Training Videos; training videos that teach communication skills for front line customer service reps; focusing on handling the irate customer, and responding to difficult service situations.
Internal Customer Service; training videos that teach employees the importance of serving internal customers with the same consideration as they would an external customer.
Restaurant Customer Service videos; training videos that teach customer service skills with focus on restaurant customer service and restaurant service management.
Sales Training and Negotiation Skills training videos that teach the skills of persuasion, influencing others, making effective presentations, overcoming obstacles, and reaching agreement.
Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
