Customer Service Skills

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Customer Service Skills

Customer Service Training video programs focused on improving customer service skills and customer service quality; customer service management.


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Beyond Words: B2B Customer Service and Sales Series

 
Beyond Words: B2B Customer Service and Sales Series
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.

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Customer Service Skills

Customer Service Zone

 
Customer Service Zone
An entertaining mini-movie that shows a customer service rep getting the same poor service that he dishes out.

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Customer Service Skills

Give Em The Pickle!

 
Give Em The Pickle!
Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.

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Customer Service Skills

If Looks Could Kill

 
If Looks Could Kill
Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.

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Difficult Customers

Johnny the Bagger

 
Johnny the Bagger
A video on building customer loyalty - Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers.

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Customer Service Skills

We're On the Same Team Remember

 
We're On the Same Team Remember
Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.

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Customer Service Skills

Who Sold You This, Then?

 
Who Sold You This, Then?
An Employee University Favorite! Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?

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Customer Service Skills

 


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