Customer Service Skills
Customer Service Training video programs focused on improving customer service skills and customer service quality; customer service management.
| | | | | Beyond Words: B2B Customer Service and Sales Series | What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Customer Service Zone | An entertaining mini-movie that shows a customer service rep getting the same poor service that he dishes out.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Give Em The Pickle! | Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | If Looks Could Kill | Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
(Click the video title or image for pricing and a full description) | | Difficult Customers |
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| | | | | Johnny the Bagger | A video on building customer loyalty - Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | We're On the Same Team Remember | Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Who Sold You This, Then? | An Employee University Favorite! Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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