Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
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What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This 2-part series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
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The characters in this outstanding training video are set in an Information Technology department but the training points are applicable to any team looking to raise internal customer service awareness.
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The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
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Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
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A customer favorite featuring Hugh Laurie. Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
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