Handling Difficult Customers
Dealing With Difficult Customers - Training Videos; training videos that teach communication skills for front line customer service reps; focusing on handling the irate customer, and responding to difficult service situations.
| | | | | Beyond Words: B2B Customer Service and Sales Series | What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Difficult Guest | Guests can be difficult in three ways, The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action.
(Click the video title or image for pricing and a full description) | | More Customer Service |
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| | | | | If Looks Could Kill | Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
(Click the video title or image for pricing and a full description) | | Difficult Customers |
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| | | | | What Do You Say? | What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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