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Category:   Customer Service Training

The following is a list of videos on the topic of ...

Difficult Customers - Handling Difficult Customers

Dealing With Difficult Customers - Training videos that teach employees how to deal with irate and difficult customers.

Training videos that teach communication skills for front line customer service reps; focusing on handling the irate customer, and responding to difficult service situations.

includes training on responding to the complaint letter.

Everything You Need to Facilitate a Training Session

Our training videos and DVDs come with instructor guides that provide you with a complete training agenda, including key discussion points, and helpful exercises that emphasize the video's message; the videos can be purchased for streaming online or on DVD.

 

Select a training video on this topic from the list below...

Customer Service Gone Viral
 - Training Video and DVD
Customer Service Gone Viral

Customers are making buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position—but there’s something you can do about it!

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

A Complaint is a Gift
 - Training Video and DVD
A Complaint is a Gift

In the animated training video: A Complaint is a Gift, we meet a character named COMPLAINT and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions.

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

What Do You Say?
 - Training Video and DVD
What Do You Say?

What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

The Really Angry Customer
 - Training Video and DVD
The Really Angry Customer

Learn how to calm the customer and get the information needed to deal effectively with the issues.

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Right Words at the Right Time For Leisure & Hospitality
 - Training Video and DVD
Right Words at the Right Time For Leisure & Hospitality

Hospitality employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Right Words Right Time For Business
 - Training Video and DVD
Right Words Right Time For Business

Customer service reps will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Right Words Right Time For Government
 - Training Video and DVD
Right Words Right Time For Government

Government workers will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Government

Click the video title or image for pricing and a full-length preview.

Right Words Right Time for Retail
 - Training Video and DVD
Right Words Right Time for Retail

Retail Employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Right Words Right Time Healthcare
 - Training Video and DVD
Right Words Right Time Healthcare

Healthcare staff will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Customer Service in Healthcare

Click the video title or image for pricing and a full-length preview.

The Difficult Guest
 - Training Video and DVD
The Difficult Guest

The Difficult Guest goes beyond just describing how difficult guests behave, it will teach your employees the strategies needed to make a sticky customer situation turn into a smooth buying-selling transaction for all those involved. Includes 2 Videos!

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Its Your Call
 - Training Video and DVD
Its Your Call

Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.

Topic:  Phone Skills

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Customer Service Intelligence
 - Training Video and DVD
Customer Service Intelligence

With over 45 minutes of television-quality video and in-depth course materials, this training program addresses the customer service mindset at the cultural level and is suitable for whole-company (Enterprise 360) training.

Topic:  Customer Service Skills Training

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Customer Service Zone
 - Training Video and DVD
Customer Service Zone

An entertaining mini-movie that shows a customer service rep getting the same poor service that he dishes out.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Service Impact Series
 - Training Video and DVD
Service Impact Series

FIVE customer service training videos, averaging 4.5 minutes each. Ideal for meeting openers, quick training, or to complement your in-house training programs.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

You've Got Customers
 - Training Video and DVD
You've Got Customers

A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Complaints: Five Tactics for Handling Complaints Effectively
 - Training Video and DVD
Complaints: Five Tactics for Handling Complaints Effectively

This training video focuses on important steps all customer service staff can take to handle a customer complaints effectively. Knowing how to handle a dissatisfied customer is a key skill for all face to face customer service.

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Customers With A Difference
 - Training Video and DVD
Customers With A Difference

Encourage your customer service agents to take up the challenge and stretch their comfort zone when dealing with customers who may have a different culture or even first language.

Topic:  Phone Skills

Click the video title or image for pricing and a full-length preview.

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