Dealing With Difficult Customers - Training Videos; training videos that teach communication skills for front line customer service reps; focusing on handling the irate customer, and responding to difficult service situations.
Guests can be difficult in three ways, The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action.
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Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
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Open up your heart and help your customers start "Feeling the Love!." Comes with two programs: Love Your Customers & Love Your Difficult Customers starring Seinfeld's John O'Hurley.
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What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
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Customer Service Skills
Employee University employeeuniversity.com
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