Dealing With Difficult Customers - Training Videos; training videos that teach communication skills for front line customer service reps; focusing on handling the irate customer, and responding to difficult service situations.
The Difficult Guest goes beyond just describing how difficult guests behave, it will teach your employees the strategies needed to make a sticky customer situation turn into a smooth buying-selling transaction for all those involved. Includes 2 Videos!
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Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
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Open up your heart and help your customers start "Feeling the Love!." Comes with two programs: Love Your Customers & Love Your Difficult Customers starring Seinfeld's John O'Hurley.
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FIVE customer service training videos, averaging 4.5 minutes each. Ideal for meeting openers, quick training, or to complement your in-house training programs.
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What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
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Undeliverable covers everything from grammar and punctuation to message clarity, censoring yourself, proofreading, and professional closings; also addresses important topics like delivering bad news. Buy 1 Get 1 Free!
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