Employee University - Training Videos

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Category:   Customer Service Training

The following is a list of videos on the topic of ...

Difficult Customers - Handling Difficult Customers

Dealing With Difficult Customers - Training videos that teach employees how to deal with irate and difficult customers.

Training videos that teach communication skills for front line customer service reps; focusing on handling the irate customer, and responding to complaints and other difficult service situations.

Everything You Need to Facilitate a Training Session

Our training videos and DVDs come with instructor guides that provide you with a complete training agenda, including key discussion points, and helpful exercises that emphasize the video's message; the videos can be purchased for streaming online or on DVD.

 

Select a training video on this topic from the list below...

What Do You Say?
 - Training Video and DVD
What Do You Say?

What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Right Words at the Right Time For Leisure & Hospitality
 - Training Video and DVD
Right Words at the Right Time For Leisure & Hospitality

Hospitality employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Right Words Right Time For Business
 - Training Video and DVD
Right Words Right Time For Business

Customer service reps will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

Right Words Right Time For Government
 - Training Video and DVD
Right Words Right Time For Government

Government workers will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Government

Click the video title or image for pricing and a full-length preview.

Right Words Right Time for Retail
 - Training Video and DVD
Right Words Right Time for Retail

Retail Employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Right Words Right Time Healthcare
 - Training Video and DVD
Right Words Right Time Healthcare

Healthcare staff will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Customer Service in Healthcare

Click the video title or image for pricing and a full-length preview.

The Difficult Guest
 - Training Video and DVD
The Difficult Guest

The Difficult Guest goes beyond just describing how difficult guests behave, it will teach your employees the strategies needed to make a sticky customer situation turn into a smooth buying-selling transaction for all those involved. Includes 2 Videos!

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

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