Customer Service training videos that teach employees the importance of serving internal customers with the same consideration as they would an external customer; accountability; internal consulting, and process improvements.
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
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Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
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The characters in this outstanding training video are set in an Information Technology department but the training points are applicable to any team looking to raise internal customer service awareness.
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1 on 1: Information Employee Performance Review is simply the best coaching method/program. Adopt this method and watch employee performance and morale soar.
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This DVD has TONS of learning points for customer service employees; covers the basics, as well as handling difficult customers, recovery, and touches on internal customer service. Perfect for use as a CSR orientation DVD.
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FREE Previews! Make an informed decision with a free preview; while browsing our web site for training videos you'll notice that many of the training videos can be preview on-line; many can be shipped to you on DVD via mail for evaluation.
