Internal Customer Service

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Internal Customer Service

Customer Service training videos that teach employees the importance of serving internal customers with the same consideration as they would an external customer; accountability; internal consulting, and process improvements.

Found In:  Corporate Training Videos > Customer Service Training


Accountability That Works!

 
Accountability That Works!
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.

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Internal Customer Service

An Inside Job

 
An Inside Job
Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.

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Internal Customer Service

But I Don't Have Customers

 
But I Don't Have Customers
The characters in this outstanding training video are set in an Information Technology department but the training points are applicable to any team looking to raise internal customer service awareness.

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Internal Customer Service

Inside Information

 
Inside Information
Inside Information, a 2008 release, shows how to develop more effective working relationships with colleagues and other departments.

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Internal Customer Service

Leadership: Whats Trust Got To Do With It?

 
Leadership: Whats Trust Got To Do With It?
Revised/ 2nd Edition: Leadership: What's Trust Got To Do With It? tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust. As the story progresses, he puts into practice 5 trust-building behaviors.

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Leadership Training

Taking C.A.R.E. of Business

 
Taking C.A.R.E. of Business
This DVD has TONS of learning points for customer service employees; covers the basics, as well as handling difficult customers, recovery, and touches on internal customer service. Perfect for use as a CSR orientation DVD.

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More Customer Service

We're On the Same Team Remember

 
We're On the Same Team Remember
Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.

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Customer Service Skills

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