Customer Service training videos that teach employees the importance of serving internal customers with the same consideration as they would an external customer; accountability; internal consulting, and process improvements.
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
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Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
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The characters in this outstanding training video are set in an Information Technology department but the training points are applicable to any team looking to raise internal customer service awareness.
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Revised/ 2nd Edition: Leadership: What's Trust Got To Do With It? tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust. As the story progresses, he puts into practice 5 trust-building behaviors.
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This DVD has TONS of learning points for customer service employees; covers the basics, as well as handling difficult customers, recovery, and touches on internal customer service. Perfect for use as a CSR orientation DVD.
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Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
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Customer Service Skills
Employee University employeeuniversity.com
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