Customer Service training videos that teach employees the importance of serving internal customers with the same consideration as they would an external customer; accountability; internal consulting, and process improvements.
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
(Click the video title or image for pricing and a full description)
Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
(Click the video title or image for pricing and a full description)
The characters in this outstanding training video are set in an Information Technology department but the training points are applicable to any team looking to raise internal customer service awareness.
(Click the video title or image for pricing and a full description)
1 on 1: Information Employee Performance Review is simply the best coaching method/program. Adopt this method and watch employee performance and morale soar.
(Click the video title or image for pricing and a full description)
This DVD has TONS of learning points for customer service employees; covers the basics, as well as handling difficult customers, recovery, and touches on internal customer service. Perfect for use as a CSR orientation DVD.
(Click the video title or image for pricing and a full description)
More Customer Service
Employee University employeeuniversity.com
Corporate Training Videos Training Topics Related to:
FREE Previews! Make an informed decision with a free preview; while browsing our web site for training videos you'll notice that many of the training videos can be preview on-line; many can be shipped to you on DVD via mail for evaluation.