Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
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While customer service training often focuses on going the extra mile for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the first mile first.
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Demonstrates how to manage change successfully and shows individuals how to respond to change when it happens to them; the program shows managers how to deal with this sensitive subject area in three simple stages.
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A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
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