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Category:   Customer Service Training

The following is a list of videos on the topic of ...

Restaurant Customer Service Training

Training videos that teach customer service skills with focus on restaurant customer service and restaurant service management.

Everything You Need to Facilitate a Training Session

Our training videos and DVDs come with instructor guides that provide you with a complete training agenda, including key discussion points, and helpful exercises that emphasize the video's message; the videos can be purchased for streaming online or on DVD.

 

Select a training video on this topic from the list below...

Beyond Customer Service: Gracious Hospitality the Biltmore Way
 - Training Video and DVD
Beyond Customer Service: Gracious Hospitality the Biltmore Way

Beyond Customer Service: Gracious Hospitality the Biltmore Way is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Give Em The Pickle!
 - Training Video and DVD
Give Em The Pickle!

Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

The Perfect Server
 - Training Video and DVD
The Perfect Server

Viewers will learn from the successes of the "perfect server", Jane, and laugh at the blunders of "bad server" John as they attempt to satisfy guests, up-sell graciously, and increase their final tips.

Topic:  Restaurant

Click the video title or image for pricing and a full-length preview.

ADA Customer Service
 - Training Video and DVD
ADA Customer Service

This ADA Customer Service training video is designed to help you teach employees and volunteer staff how they can properly provide superior service to customers with disabilities.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

Right Words at the Right Time For Leisure & Hospitality
 - Training Video and DVD
Right Words at the Right Time For Leisure & Hospitality

Hospitality employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite and professional when the customer is rude or clueless, and when you can't say, "Yes".

Topic:  Difficult Customers

Click the video title or image for pricing and a full-length preview.

You've Gotta Be Kidding Me!
 - Training Video and DVD
You've Gotta Be Kidding Me!

You've Gotta Be Kidding Me! was born out of two experienced entrepreneur's frustration with poor customer service. Or "customer no-service" as it is often called.

Topic:  Golf Course Management

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You've Got Customers
 - Training Video and DVD
You've Got Customers

A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

The Guest
 - Training Video and DVD
The Guest

The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.

Topic:  Customer Service Skills Training

Click the video title or image for pricing and a full-length preview.

The Difficult Guest
 - Training Video and DVD
The Difficult Guest

The Difficult Guest goes beyond just describing how difficult guests behave, it will teach your employees the strategies needed to make a sticky customer situation turn into a smooth buying-selling transaction for all those involved. Includes 2 Videos!

Topic:  Difficult Customers

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Happiness Advantage
 - Training Video and DVD
Happiness Advantage

If we're successful, we'll be happy. What if that formula is wrong? What if the opposite were true and happiness is the secret to success - at work and at home?

Topic:  Motivational Videos

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Leadership Pickles!
 - Training Video and DVD
Leadership Pickles!

What Bob Farrell did for customer service in the run away hit Give `em the PICKLE!, he's doing again for leadership with The Leadership Pickles!

Topic:  Leadership Training

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First Mile
 - Training Video and DVD
First Mile

While customer service training often focuses on going the extra mile for the customer, this film demonstrates that it is not enough to go the extra mile if you haven't gone the first mile first.

Topic:  Restaurant

Click the video title or image for pricing and a full-length preview.

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