Beyond Customer Service: Gracious Hospitality the Biltmore Way is your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellance in customer service.
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Viewers will learn from the successes of the "perfect server", Jane, and laugh at the blunders of "bad server" John as they attempt to satisfy guests, up-sell graciously, and increase their final tips.
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A great customer service video. Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.
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A waitress receives a tip from an unlikely source. Sally reminds us to look beyond the surface of things to see that small, unexpected acts of kindness can change our entire perspective in an instant.
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