Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, provide patient-centered care. It's considered cultural competency and it's a regulation in hospitals around the country.
Bad attitudes interfere with care of patients and medical facility operations. This video tactfully address behaviors ranging from intimidation and bullying by physicians, to co-workers criticizing each other in front of patients or other staff.
Whether you are an employee, a manager or the boss, your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman."-Bob Nelson, author of Managing for Dummies