Healthcare Customer Service

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Healthcare Customer Service

Healthcare Customer Service Training Videos; training videos that teach patient satisfaction skills, and medical office customer service.

Found In:  Corporate Training Videos > Healthcare and Medical Office


Are You With Me?

 
Are You With Me?
Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?

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Phone Skills

Customer Service: Natural As Child's Play

 
Customer Service: Natural As Child's Play
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.

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Customer Service in Healthcare

General Hospitable

 
General Hospitable
Keeping your Patients Satisfied Did you know that most patient complaints have nothing to do with medical issues?

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Customer Service in Healthcare

How to Connect in Healthcare in 90 Seconds

 
How to Connect in Healthcare in 90 Seconds
Whether you are an employee, a manager or the boss, your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman."-Bob Nelson, author of Managing for Dummies

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Customer Service in Healthcare

Its a Dogs World - 2nd Edition

 
Its a Dogs World - 2nd Edition
When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World; now in a fully revised 2nd edition released May 2008.

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Customer Service in Healthcare

If Looks Could Kill

 
If Looks Could Kill
Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.

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Difficult Customers

Service Excellence: A Time To Care

 
Service Excellence: A Time To Care
Covers, telephone etiquette, importance of patient privacy and confidentiality, patient interaction, and patient perception / follow-up.

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Customer Service in Healthcare

 

 


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