Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
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Employees will learn how to use the Right Words to: send the 3 Signals, "I Care", "I Understand", "You can Trust me to take care of this"; stay polite when the when a patient or family member is rude or clueless, and when you can't say, "Yes".
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We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
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Whether you are an employee, a manager or the boss, your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman."-Bob Nelson, author of Managing for Dummies
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When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World; now in a fully revised 2nd edition released May 2008.
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What Do You See? Illustrates the need for more compassion from caregivers. This influential and moving program is critical for every healthcare organization.
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Healthcare Employee
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