Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?
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We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
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Whether you are an employee, a manager or the boss, your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman."-Bob Nelson, author of Managing for Dummies
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When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World; now in a fully revised 2nd edition released May 2008.
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Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
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