| | | | | 30 Ways To Make More Time | Provides people with three steps to putting time management into action at work.
(Click the video title or image for pricing and a full description) | | Time Management |
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| | | | | A Widows Story | How vital life-insurance protection is for every family.
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | Absence Minded | Managing Absenteeism: This video helps managers tackle absenteeism within their teams, by using a structured and positive approach.
(Click the video title or image for pricing and a full description) | | Disciplinary Action |
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| | | | | An Inside Job | An Inside Job - In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | Assert Yourself | Assertive employees are more likely to communicate valuable ideas and talk about problems that might otherwise remain hidde; assertive, confident staff will be more motivated and productive.
(Click the video title or image for pricing and a full description) | | Verbal Communication Skills |
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| | | | | Balance Sheet Barrier | If managers had a basic understanding of how finance works, they would be in a better position to make the important decisions that affect the profitability of their organization.
(Click the video title or image for pricing and a full description) | | Accounting |
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| | | | | Behavioral Interviewing: Taking the Guesswork Out of Recruitment | Behavioral Interviewing: Taking the Guesswork Out of Recruitment shows how to conduct an effective interview. It shows that past behavior is the key to predicting future performance.
(Click the video title or image for pricing and a full description) | | Interviewing and Hiring |
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| | | | | Body Language What The Window Cleaner Saw | To help people understand how others think and feel by how they behave.
(Click the video title or image for pricing and a full description) | | Non Verbal Communication Skills |
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| | | | | Budgeting | John Cleese gets a thorough tutorial on constructing and controlling budgets.
(Click the video title or image for pricing and a full description) | | Accounting |
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| | | | | Call To Order | Converting telephone enquiries into sales. Teach staff how to make a sale over the telephone by remembering a few simple steps.
(Click the video title or image for pricing and a full description) | | Phone Skills |
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| | | | | Can You Spare a Moment? | Hosted by John Cleese. Starring Rickey Gervais from the UK version of THE OFFICE. Covers how to handle delicate employee corrective counseling discussions.
(Click the video title or image for pricing and a full description) | | Disciplinary Action |
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| | | | | Case Of The Vanishing Customers | To help people realise that it is up to them to choose what emotions they want to show.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Control of Working Capital | This purpose of this video: To enable managers to understand the concept of working capital and how they can free it to be used in the business.
(Click the video title or image for pricing and a full description) | | Accounting |
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| | | | | Cost, Profit and Break-Even | The Purpose of the Video: To enable managers to control the relationship between cost, price and volume.
(Click the video title or image for pricing and a full description) | | Accounting |
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| | | | | Customer is Always Dwight | Good quality management improves products and services and raises morale by encouraging every employee to feel pride in a job well done.
(Click the video title or image for pricing and a full description) | | Quality Management |
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| | | | | Days Of Change | To provide people with a simple model to help them analyze their own reactions to change.
(Click the video title or image for pricing and a full description) | | Change Management |
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| | | | | Demanding Customers | The purpose of this video is to give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.
(Click the video title or image for pricing and a full description) | | Difficult Customers |
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| | | | | Does The Team Work? | Belbin's unique system of color coding tasks makes it easier for teams to understand the nature of their work and how it contributes towards their objectives.
(Click the video title or image for pricing and a full description) | | Motivational Videos |
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| | | | | Dreaded Appraisal | Turn negative attitudes into positives Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal.
(Click the video title or image for pricing and a full description) | | Performance Evaluation |
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| | | | | Every Appraisees Dream | Revealed a simple three-part formula to help employee's mentally prepare for a performance review. It Also shows managers and employees what reviews can achieve when everything goes right.
(Click the video title or image for pricing and a full description) | | Performance Evaluation |
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| | | | | Every Managers Nightmare | Demonstrates the techniques for a successful performance appraisal interview for all levels of managers. Part 1 of the Performance Review Series.
(Click the video title or image for pricing and a full description) | | Employee University |
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| | | | | Feedback For Performance | To use praise and constructive criticism to achieve better performance.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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| | | | | Fifteen Lessons on Leadership | Jamie's Kitchen - Fifteen lessons on leadership. Jamie is a natural and instinctive leader. And anyone who takes on a leadership role can learn a lot from watching him in action.
(Click the video title or image for pricing and a full description) | | Leadership Training |
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| | | | | Fifteen Lessons on Teamwork | Jamie's Kitchen - Fifteen lessons on teamwork. Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class London restaurant, Fifteen.
(Click the video title or image for pricing and a full description) | | Motivational Videos |
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| | | | | First Amoung Equals | Teaches that being in charge does not mean having all the answers, but means involving the team and using their skills and experience.
(Click the video title or image for pricing and a full description) | | Team Leadership |
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| | | | | From No To Yes | The objective of this DVD is to give managers the skills of persuasion, vital in running meetings or trying to influence others.
(Click the video title or image for pricing and a full description) | | Meetings, Effective Meetings |
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| | | | | Going to a Meeting Series | Going to a meeting series consists of two training videos. Covers the individual's role in the meeting environment; Messing up a Meeting; Meeting Menaces. Stars John Cleese.
(Click the video title or image for pricing and a full description) | | Meetings, Effective Meetings |
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| | | | | Grapevine | The Grapevine demonstrates how open and honest communication can preempt devastating effects on the organization, such as loss of job commitment or resignation of key staff.
(Click the video title or image for pricing and a full description) | | Leadership Training |
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| | | | | Helping Hand | This comprehensive program shows how, with the right teaching, the manager is able to improve people's performance and motivation, and that coaching is an invaluable tool for helping individuals and the business develop together.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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| | | | | How Am I Doing? | Three inept managerial characters show how an performance review interview should not be conducted.
(Click the video title or image for pricing and a full description) | | Performance Evaluation |
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| | | | | How to Lose Customers Without Really Trying | Purpose: To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
(Click the video title or image for pricing and a full description) | | More Customer Service |
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| | | | | I Wasn't Prepared For That | Overcoming the fear of making presentations.
(Click the video title or image for pricing and a full description) | | Presentation Skills |
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| | | | | I'd Like a Word With You | Uses engaging and amusing drama to reinforce the important of effective disciplinary action.
(Click the video title or image for pricing and a full description) | | Disciplinary Action |
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| | | | | Ideas Into Action | To stimulate creativity as a tool for enhancing an organisation's success.
(Click the video title or image for pricing and a full description) | | Creativity |
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| | | | | If Looks Could Kill | Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
(Click the video title or image for pricing and a full description) | | Difficult Customers |
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| | | | | Inside Information | Inside Information, a 2008 release, shows how to develop more effective working relationships with colleagues and other departments.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | Into the Boardroom Series | It's not just senior executives who need to know how well their organization is doing; everyone will benefit from a wider understanding of what an organization's stock market performance actually means. Two DVDs.
(Click the video title or image for pricing and a full description) | | Accounting |
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| | | | | It's Your Choice | It's your choice introduced three managers who make common interviewing and selection mistakes. It then shows the viewer how each manager learns from these mistakes.
(Click the video title or image for pricing and a full description) | | Interviewing and Hiring |
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| | | | | Jamies Kitchen Series | Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class London restaurant, Fifteen.
(Click the video title or image for pricing and a full description) | | Leadership Training |
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| | | | | Jamies School Dinners Series | Demonstrates how to manage change successfully and shows individuals how to respond to change when it happens to them; the program shows managers how to deal with this sensitive subject area in three simple stages.
(Click the video title or image for pricing and a full description) | | Change Management |
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| | | | | Living the Brand: The Patagonia Story | Based on the book, "Living the Brand", this program uses the sportswear brand, Patagonia to demonstrate how organizations can capture the passion of their people to create stronger relationships with customers and develop new ways of working.
(Click the video title or image for pricing and a full description) | | Motivational Videos |
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| | | | | Making Time | This program focuses on three essential elements of time management in a practical, down-to-earth way: prioritizing and planning, dealing with people, and working procedures.
(Click the video title or image for pricing and a full description) | | Time Management |
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| | | | | Meeting Menaces | Shows how to deal with even the most awkward colleagues in meetings. A John Cleese training video.
(Click the video title or image for pricing and a full description) | | Meetings, Effective Meetings |
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| | | | | Meetings Bloody Meetings | Using humor and insight, John Cleese illustrates the essential skills that will ensure efficient, effective work sessions. Banish unproductive meetings from your organization forever with Meetings, Bloody Meetings.
(Click the video title or image for pricing and a full description) | | Meetings, Effective Meetings |
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| | | | | Messing Up a Meeting | Starring John Cleese. Messing Up a Meeting shows how to avoid common mistakes. And how to not look like a fool in front of the boss.
(Click the video title or image for pricing and a full description) | | Meetings, Effective Meetings |
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| | | | | More Bloody Meetings | Why are there so many detestable meetings? Because so few chairpeople properly manage their meetings.
(Click the video title or image for pricing and a full description) | | Meetings, Effective Meetings |
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| | | | | Negotiating: Tying the Knot | This program plots the course of a negotiation from the first meeting to a successful conclusion, using the analogy of the developing relationship of two people.
(Click the video title or image for pricing and a full description) | | Conflict and Negativity |
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| | | | | No Complaints | Purpose: To ensure people learn how to handle complaints and help prevent them from recurring in the future.
(Click the video title or image for pricing and a full description) | | Difficult Customers |
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| | | | | On the Receiving End | To help telephone agents resolve customer enquiries effectively and professionally.
(Click the video title or image for pricing and a full description) | | Phone Skills |
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| | | | | Pass It On: Coaching Skills for Managers | Line managers are increasingly expected to take on the responsibility for coaching, very few are truly trained to do so. This program covers: goal setting, importance of encouragement and constructive criticism, active listening, and the follow-up.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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| | | | | Performance Matters: The Important of Praise | This video training program will demonstrate to your managers why taking the time to praise their employees results in a happier, more productive workplace.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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| | | | | Performance Matters: The Need For Constructive Criticism | This video training program illustrates how effective methods of constructive criticism can actually strengthen relations between employees and managers.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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| | | | | Performance Review Series | Demonstrates the techniques for a successful performance appraisal meeting for all levels of managers. Includes: Every Manager's Nightmare and Every Appraisee's Dream.
(Click the video title or image for pricing and a full description) | | Performance Evaluation |
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| | | | | Project Management | Everyone has to manage projects, but not everyone knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned.
(Click the video title or image for pricing and a full description) | | Team Leadership |
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| | | | | Quality, Why Bother? | Shows that quality is not just the responsibility of one person or one department. Everyone can help make quality happen.
(Click the video title or image for pricing and a full description) | | Quality Management |
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| | | | | Report Writing | Report writing is overlooked as a necessary skill in many organizations. Report Writing examines six easy steps to ensure that every report that is written will get the attention it deserves.
(Click the video title or image for pricing and a full description) | | Individual Development |
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| | | | | Sales Professionals | What's more important than short term sales? Long term trust.
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | Sell It To Me! Doing the Deal | Doing the Deal tackles customer objections. By making them specific and putting them in perspective, sales staff will be able to provide compensating benefits to their customers.
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | Sell It To Me! Preparing the Way | Preparing the Way, explains the techniques that help salespeople conduct successful business.
(Click the video title or image for pricing and a full description) | | Employee University |
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| | | | | Sell It To Me! Series | Sell It To Me! Series
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | So You Want to Be A Success At Selling | Four Video Series: John Cleese discovers how to explain benefits, meet objections and spot buying signals. He also learns how to stay cool and dispassionate when a customer appeals to criticize him and his products.
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | Straight Talking, the Art of Assertiveness | As Straight Talking shows, assertive behavior does not guarantee success. But it does give people the best chance of arriving at a mutually satisfactory solution—and laying the groundwork for a good working relationship in the future.
(Click the video title or image for pricing and a full description) | | Verbal Communication Skills |
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| | | | | Stuck On Quality | Welcome to Qualiponent. It's a company where quality posters are seen everywhere, but where quality itself is rarely seen by customer. Top management at Qualiponent could use a reality check, and they're about to get one in Stuck On Quality.
(Click the video title or image for pricing and a full description) | | Quality Management |
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| | | | | Supersalesman | To make your customers want to buy from you - and keep them coming back.
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | Talent Management | The Purpose of this Training Video: To give managers practical solutions for spotting, and keeping hold of, people planning to leave.
(Click the video title or image for pricing and a full description) | | Retention |
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| | | | | Talking To The Team | You've gathered the team for your regular meeting. Now all you have to do is inform and inspire each of them. Stars HUGH LAURIE from the TV show "HOUSE."
(Click the video title or image for pricing and a full description) | | Verbal Communication Skills |
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| | | | | Team Spirit | An internal customer service training video: enables people to see themselves as part of the team, not just as individuals.
(Click the video title or image for pricing and a full description) | | Group Dynamics |
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| | | | | Telephone Behavior: Power & Perils | The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not he case, and good business telephone skills have to be learned.
(Click the video title or image for pricing and a full description) | | Phone Skills |
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| | | | | The Appraisal Interview | Employee Performance Appraisal: The purpose of this video is to ensure that appraiser and appraisee take equal responsibility for getting the most out of their meeting.
(Click the video title or image for pricing and a full description) | | Performance Evaluation |
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| | | | | The Best of Motives | The Purpose of this training video: To ensure managers inform and involve their teams in order to improve motivation and productivity.
(Click the video title or image for pricing and a full description) | | Team Leadership |
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| | | | | The Blue Movie | To provide individuals with the right frame of mind for generating new and workable ideas.
(Click the video title or image for pricing and a full description) | | Motivational Videos |
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| | | | | The Coach | The Purpose of this Training Video: To give managers the skills to set examples, guide and encourage their teams towards greater performance.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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| | | | | The Green movie | To enable people to turn good ideas into effective action.
(Click the video title or image for pricing and a full description) | | Motivational Videos |
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| | | | | The Hidden Mind | To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking process time and space to flourish.
(Click the video title or image for pricing and a full description) | | Individual Development |
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| | | | | The Motley Crew | The lessons: Know Your Team, Know Their Strengths and Weaknesses, and Give the Right Job to the Right Person.
(Click the video title or image for pricing and a full description) | | Team Leadership |
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| | | | | The Red Movie | To arm individuals with the skills to make reasoned, good decisions.
(Click the video title or image for pricing and a full description) | | Individual Development |
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| | | | | The Ultimate Change Show | To equip managers with the skills they need to deal with the emotional response of their staff to change, and to enable change to be implemented successfully.
(Click the video title or image for pricing and a full description) | | Change Management |
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| | | | | The Ultimate Stress Show | Those who work their way through the program will be able to understand the nature of stress and how it effects people.
(Click the video title or image for pricing and a full description) | | Individual Development |
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| | | | | Think or Sink | With John Cleese and Robert Lindsay. This video shows how to lead a group towards successful decisions.
(Click the video title or image for pricing and a full description) | | Individual Development |
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| | | | | Through the Customers Eyes | Demonstrates how sales staff can upset a customer even though they believe that they are behaving correctly. The sequel to If Looks Could Kill.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Unorganized Manager Series | Parts 1,2, and 3. Shows managers the importance of adopting essential time-management and delegation skills.
(Click the video title or image for pricing and a full description) | | Employee University |
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| | | | | Unorganized Salesperson | Being trustworthy is more important and valuable than making a one-off sale. Stars John Cleese.
(Click the video title or image for pricing and a full description) | | Sales |
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| | | | | Valuing Your Customers | Valuing Your Customers, a 'Flash Harry' salesman takes every opportunity to show off his expertise.
(Click the video title or image for pricing and a full description) | | Employee University |
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| | | | | Valuing Yourself | Flash Harry' learns that by valuing himself and his time he will in turn be valued by customers as someone who can offer them specialist knowledge
(Click the video title or image for pricing and a full description) | | Employee University |
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| | | | | Who Sold You This, Then? | A customer favorite featuring Hugh Laurie. Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Youll Soon Get the Hang of This | Guidelines for coaching employees to do their job.
(Click the video title or image for pricing and a full description) | | Employee Coaching |
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