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Video: Passion for Customers Full Length
Passion for Customers Full Length | |
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| Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service. Video Length: 67 Minutes >> We're sorry, there is no preview available for this training video. |
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Passion for Customers Full Length
Tom Peters goes on location to find out how Federal Express, The Limited, Worthington Industries, University National Bank & Trust and the Louisville Redbirds deliver superior customer service. Viewers go inside these acclaimed customer-driven organizations as Tom Peters details the essential characteristics that have given them their competitive edge. (67 minutes) released in 1987.
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KEY LEARNING POINTS
- Promote the viewpoint that service and quality pay off - in both customer and employee satisfaction
- Improve company relations with customers by tuning employees into the details of customer service
- Encourage the quick responsiveness that is essential to building and maintaining exceptional customer service.
- Recognize the importance of the front line individuals in customer relations
