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Related Topic: Internal Customer Service
An Inside Job | | Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down. | Item#:4451 Purchase: $999 7-Day Rental: $350* | Scroll Down for Product Details and Ordering Information.
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| Description & Details 
An Inside Job Everyone in an organization forms part of a ‘customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
-Identify your internal customers.
-Consult them about their needs.
-Serve them as though external customers.
| Product Details | An Inside JobItem#: | 4451 | Pricing: | $999 | Purchase Includes: | (1) An Inside Job Training Video | Length: | 23 Minutes |
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