Video: An Inside Job
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An Inside Job | |
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| Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down. Video Length: 23 Minutes |
Employee University Item#: 4451
Purchase Includes: (1) An Inside Job Training Video
Pricing:
| Purchase DVD: | $999 |  |
| 7 Day Rental DVD: | $ N/A |  |
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An Inside Job
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Three steps to creating an effective internal customer perspective are identified:
-Identify your internal customers.
-Consult them about their needs.
-Serve them as though external customers.
