An Inside Job - Training Video on DVD


Video:  An Inside Job


 An Inside Job


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An Inside Job

 

An Inside Job Video Training

 

Features Hugh Laurie. An investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.

Video Length:  23 Minutes

Employee University Item#:   4451
 

Purchase Includes:  (1) An Inside Job Training Video    

 

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An Inside Job

 

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Everyone in an organization forms part of a ‘customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.

Three steps to creating an effective internal customer perspective are identified:

-Identify your internal customers.

-Consult them about their needs.

-Serve them as though external customers.