VIDEO | DVD : An Inside Job
Related Topic: Internal Customer Service
An Inside Job | | An Inside Job - In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down. | Item#:4451 Purchase: $870 7-Day Rental: $250* | Scroll Down for Product Details and Ordering Information.
|   | Free Shipping! Free Previews! |  Preview DVD by Mail (Scroll Down for an Online Preview) DVD Preview FAQ
|
|
|
| Description & Details 
An Inside Job Everyone in an organization forms part of a ‘customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
-Identify your internal customers.
-Consult them about their needs.
-Serve them as though external customers.
| Product Details | An Inside JobItem#: | 4451 | Pricing: | $870 | Purchase Includes: | (1) An Inside Job Training Video | Length: | 23 Minutes |
|
| | Online Preview | Free Online Preview
The player below will play a five minute clip of this training video. Click the Full Length button to view the entire video.
(Registration Required for Full Length Preview) Complimentary FULL PREVIEW
(No Registration Required) 
If you have a high-speed internet connection and are having trouble viewing this windows media preview, please email our tech support at by clicking here. We will reply immediately.
This online preview requires Windows Media Player; click the link below to download should you need it. 
|
Discount Information | INDUSTRY DISCOUNTS | Federal Gov: 20% State/Local Gov: 10% Education: 20% 501C3 Non-Profit: 10% | VOLUME DISCOUNTS | | 2-2: | 05% | | 3-4: | 10% | | 5-9: | 15% | | 10-14: | 18% | | 15-20: | 22% | | 21+: | Call 888-215-8532 For a Special Quote. |
| Training Video Discounts Vary Product to Product
Prices and discounts listed are for this item only; if you are purchasing multiple copies of this title then apply the volume discounts above. However, if you are purchasing a copy of this title, along with other title(s), please call us, we may be able to offer you a greater discount than those listed.
Discounts available only by orders made by phone, email, or fax. |
|
|
| HOW TO ORDER: An Inside Job |
Order On-Line
Via Secure Shopping Cart
Click the Purchase or Rent Button above and pay with Visa, Master Card, or American Express.
! Industry discounts (government, education, and non-profit) must be via phone order, fax order, or mail order.
! Pricing for training videos in alternative formats and languages must be quoted over phone or via email if they are not listed in the product description. | Phone Order
8:00am - 6:00pm EST
Call Toll Free: 1-774-4870
A training consultant will assist you with selecting the most appropriate training media for your learning objectives. And apply all available discounts.If you need additional information about Employee University in order to proceed with a purchase, please call 888-215-8532 or email us at sales@employeeuniversity.com | Purchase Order
Via fax, standard mail, or email
Fax:
(740) 654-8104
Mail:
Employee University
Attn: INET
702 S. Ewing St
Lancaster, Ohio 43130
Email:
sales@employeeuniversity.com | |
|
