Beyond Words: B2B Customer Service and Sales Series
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
Item#:6436 Purchase: $895 7-Day Rental: $275*
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Beyond Words: B2B Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service?
In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal communication.
Learning Points:
In Part One (11 Minutes) you'll learn the following basic body language skills as they relate to Business to Business Customer Service and Sales.
Eye Contact
Eyebrow Flash
Genuine Smile
Handshake
Tilted Head
In Part Two (21 Minutes) you'll move on to more advanced body language learning:
The 6 Key Nonverbal Cues For Encoding
Holding The Floor
The Confident Voice
Eye Power
The Eye Zone
Power Positions
The Curse of The Sunken Chest
The 5 Key Nonverbal Cues For Decoding
The Tilted Head
Lying or Showing Doubt
The Steeple
The Crossed Arms
Evaluation Cue
"Everyone we've shown the Beyond Words videos to has walked away feeling like they learned something very interesting, unique, and useful." Darin Hanks - Employee University
Produced in 2007
Pricing: $895 for the 2-Part Series. You may also purchase either part individually for $695. Call (740) 654-8118 to order individual parts.
Product Details
Beyond Words: B2B Customer Service and Sales Series
Item#:
6436
Pricing:
$895
Purchase Includes:
Beyond Words: B2B Customer Service and Sales Part 1 (Runtime: 11Mins) on DVD and Beyond Words: B2B Customer Service and Sales Part 2 (Runtime: 21 Mins); each with their own discussion guides. Only DVDs are instock. VHS tapes are special order.
Length:
32 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Please call 888.215-8532 for industry discount information.
VOLUME DISCOUNTS
Please Call 888.215.8532 for Volume Pricing.
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Prices and discounts listed are for this item only; if you are purchasing multiple copies of this title then apply the volume discounts above. However, if you are purchasing a copy of this title, along with other title(s), please call us, we may be able to offer you a greater discount than those listed.
Discounts available only by orders made by phone, email, or fax.
HOW TO ORDER: Beyond Words: B2B Customer Service and Sales Series
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If you need additional information about Employee University in order to proceed with a purchase, please call 888-215-8532 or email us at sales@employeeuniversity.com
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Mail: Employee University Attn: INET 702 S. Ewing St Lancaster, Ohio 43130
