Beyond Words: B2B Customer Service and Sales SeriesTraining Videos and DVDs | Customer Service Skills |
Related Topic: Customer Service Skills
Beyond Words: B2B Customer Service and Sales Series
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| Description & Details
Beyond Words: B2B Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service? In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understanding basic body language and the difference between Encoding and decoding your own as well as your customer's nonverbal communication. Learning Points: In Part One (11 Minutes) you'll learn the following basic body language skills as they relate to Business to Business Customer Service and Sales.
In Part Two (21 Minutes) you'll move on to more advanced body language learning: The 6 Key Nonverbal Cues For Encoding
The 5 Key Nonverbal Cues For Decoding
"Everyone we've shown the Beyond Words videos to has walked away feeling like they learned something very interesting, unique, and useful." Produced in 2007 Pricing: $895 for the 2-Part Series. You may also purchase either part individually for $695. Call (740) 654-8118 to order individual parts.
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