More. . .

Building Employee Morale was written and produced to make the following points:

• Leaders should not be unimpressed by individuals (or teams for that matter) who are are simply meeting job standards.

• If meeting job standards is not an impressive accomplishment, your job standards are too low.

• If the "AVERAGE" employee is not making customers (internal or external) happy, your performance standards are too low.

• Supervisors should not reserve their praise for the star-players.  In the environment where standards are high - both the "Meets Standards" and the "Exceeds Standards" employees should be praised.

Click the link below to see the discussion guide that is included with the purchase of this DVD.

Discussion Guide for Building Employee Morale – Missed Opportunities

Employee University Trivia about this video.

• At the end of this video, after the restaurant manager tells Jim, John, and Linda they are getting free desert.  John exclaims: "Well... Hot Dog and and Bottle Pop!"   Darin Hanks, the writer of this scene, threw that line in there in honor of his dad, who used that phrase all the time when Darin was growing up."  Darin says about that line:   "I know it sounds goofy and it doesn't sound like something you would hear in a corporate training video, but sometimes you gotta do something simply because it's fun.  And my dad got a big kick out of it."

• The Actor playing Jim, the senior manager in this scene, was not the actor originally cast.  When the original actor (a man with an impressive Hollywood resume) showed up without having memorized his lines, he was fired.  We had to shoot other scenes that day that did not include "Jim" while we called other actors who had auditioned for the part.  Larry Bergeron was asked to come in to play Jim and do the part with literally less than 24 hours notice!

• Building Employee Morale was written originally as part of the 1 on 1: Informal Employee Performance Review training video; focus groups said that 1 on 1 was too long, so the "Meets Problem" scene was cut from that program.

• Darin Hanks, who wrote the scene knew the content in the scene was meaningful and unique; he hated seeing it left on the cutting room floor.  He kept asking:  "Wouldn't you want YOUR manager to see this scene?!"  He convinced all involved in the production to edit the "Meets Problem" scene into it's own program, and selling it under the title:  "Building Employee Morale:  Missed Opportunities."  . . .it continues to be one of Employee University's best sellers.

Catalog Topics:  Leadership, Performance Review, Coaching, Employee Retention, Customer Service, and Employee Motivation.

Remember...when you purchase this training video on DVD, you'll get TWO copies of this DVD; let the training department keep one copy for classroom training and keep the second copy in employee training library so employees can watch it as needed.