This video teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking questions, listening and keeping their word, your employees can create a positive and productive working environment, which will reflect on your external customers as well.

Great emphasis in today's workforce is placed on treating customers with respect and meeting their needs and expectations. But what more organizations are learning is that this emphasis needs to be placed on internal customers, too.

But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization.

How-To Training Points:

• How to show respect for internal customers by determining their needs
• How to keep internal deadlines and make commitments that stick
• How to listen, ask questions and improve relations with coworkers
• How to review policies and procedures that may inhibit serving internal customers

Added features and benefits of DVD training include:

• English and Spanish versions

• A Customizable PowerPoint Presentation makes training site-specific; excellent for training different personnel and departments

• Training Points outlines key learning points of your training; reinforces important safety points to your employees.

• Chapterized Content organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.

• Printable Leader's Guide; an excellent resource to help plan and implement your presentation.