Poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behavior, an over-familiar approach and less-than-professional attitude.

In this video a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors. It isn't until a ‘Twilight Zone'-like dream sequence that he sees the light and discovers where he's been going wrong.

• Teaches staff how to deal with enquiries and develop sales opportunities
• Practical and easy-to-follow techniques
• Demonstrates how to close a sale over the phone

Suitable for call center and telesales staff - in fact anyone who takes a customer call.