Let's face it, confused contexts, noisy rooms, or failure to ask for clarification can create peril for your patients - and frustration and lost time for your staff. CRM's new production can help your team turn frustrating communications into successful exchanges - each and every time. Combining humor and drama, this exciting, team-building video demonstrates:

• Dangers that arise when there is a discrepancy between what we mean to say and what others hear
• How varied interpretations of a single word can upset our ability to provide the best in patient care
• The importance of precise communication - especially in a health care setting - and the 5 critical steps for effective communication
• How attending to the power of our words can prevent chaos and create a whole new level of care

An incorrect billing code, confusion over a written medication prescription, an overheard conversation of a patient's supposed status and a family member's frustrating search for her patient husband all demonstrate how words can fail in a healthcare setting, and the importance of clear communication.

Viewers will learn that communication can succeed when messages are passed through five stages:

• the Speaker launches a thought
• the Language that is chosen is clear and uses specific words
• the Environment is organized and free of distractions
• the Listener interprets the message
• thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely