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Video: Customer ServiceToolkit
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Customer ServiceToolkit | |
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| Customize your training with 72 situation-specific high quality video clips. Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee. Video Length: 75 Minutes |
Purchase Includes: Video clips on 1 DVD and 2 CD-ROMs, each with 2 versions of all clips: with introductory narration and without; printed Leader's Guide and Leader's Guide on CD-ROM.
Pricing:
| Purchase DVD: | $995 |  |
| 7 Day Rental DVD: | $ N/A |  |
| Intranet License: | Call (888)215-8532 for quote. | |
Everyday Industry Discounts*
| INDUSTRY | DISCOUNT |
| Business / For-Profit: | See Current Special >>>> |
| Education: | $100 Off |
| Federal Gov | $100 Off |
| State / Local Gov | $100 Off |
| 501C3 Non-Profit: | $100 Off |
* Restrictions: Applies to purchase DVD only; industry discounts cannot be combined with volume discounts and special offers)
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To order Customer ServiceToolkit , click the ADD TO CART button in the pricing section, or Click here for more purchasing options; call toll free 888-215-8532 9am - 7pm EST with any questions.
Customer ServiceToolkit
75 Minutes of Customer service scene clips! Customize your training with 72 situation-specific high quality video clips. Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.
You receive multiple video clips in these Customer Service topic areas:
- Attitude
- Communication
- Problem Solving
- Service Recovery
- Supervising a Customer Service Department
- Internal Customer Service
Plus your will have a variety of video clips in each of these service categories: face-to-face (including field) & telephone, business-to-business & business-to-consumer, as well as employee-to-employee/internal customer service.
All in all, you get:
- 72 professionally-produced video clips
- A total of 75 minutes of total video (clips run between 20 seconds and 2 minutes each)
- Each clip in 2 formats: with narration to "set up the scene" and tell viewers what to look for, and without narration.
- The entire library on BOTH: DVD for as-needed viewing, and CD-ROM for importing into PowerPoint presentations (easy-to-follow tutorial shows you how).
The accompanying Leader's Guide gives context to each clip, suggests where and how to use the clips and explains how to combine clips for maximum impact. Discussion starter questions and activity suggestions are also included.
Create highly relevant courses for new-hires and develop refresher courses for seasoned staff. Over 20 different workplaces are represented including: general office, call center, government, healthcare, automotive/transportation, financial services, and more.
