Easy to Use!  Fresh and Engaging!  Clear, Effective Learning.  Ideal for All Organization Types

Video Synopsis:

In the galaxy of customer service, Curt Hinderman's lost in space. Until one
dark night, when his car breaks down en route to a mandatory training session,
and the tables are turned as he finds himself needing urgent help from
his customers. Aided by the mysterious Angela, Curt discovers the essentials
of great service - while taking your audience on a journey of discovery.

As this fresh, entertaining tale unfolds, you'll find your audience completely
absorbed by the learning points, while training becomes simple yet highly
effective.

Enjoyable and easy-to-use, Customer Service Zone is an essential
resource for all organizations serving customers.

Benefits:

• Easy to Use: Just pop in the DVD! And with the valuable, feature packed
  leader's guide, it will be easy to create an enjoyable, effective learning session.

• Save Time: Featuring extensive expert research, we've done the work for you! Training media professionals since 1993, our team crystallized the essential learning points from dozens of sources, from customer service experts to dozens of real-life customers.

• Enjoy the Benefits of Visual Learning: A picture is worth a thousand words! With this entertaining, engaging story, you'll find it easy to create an emotional connection with your team and foster effective learning.

• Achieve Training Objectives: Featuring clear, concise, easy-to-remember learning points, repeated for maximum retention. With expert instructional design, you'll be more successful and better nurture your employees.

Key Learning Points:  W.H.A.T. makes great customer service!

• Welcome: immediately greet customers in a friendly and professional manner.
• Hear: ask customers how you can help, and listen carefully.
• Accomplish: own the issue and take action until customers' needs are satisfied.
• Thank: thank the customer and invite them to return.