Video: Customer is Always Dwight
Customer is Always Dwight | |
|
| Good quality management improves products and services and raises morale by encouraging every employee to feel pride in a job well done. Video Length: 21 Minutes |
Purchase Includes: (1) Customer is Always Dwight, The Training Video
Pricing:
| Purchase DVD: | $870 | |
| 7 Day Rental DVD: | $ N/A | |
| Intranet License: | Call (888)215-8532 for quote. | |
Everyday Industry Discounts*
| INDUSTRY | DISCOUNT |
| Business / For-Profit: | See Current Special >>>> |
| Education: | $174 Off |
| Federal Gov | $174 Off |
| State / Local Gov | $87 Off |
| 501C3 Non-Profit: | $87 Off |
* Restrictions: Applies to purchase DVD only; industry discounts cannot be combined with volume discounts and special offers)
To order Customer is Always Dwight , click the ADD TO CART button in the pricing section, or Click here for more purchasing options; call toll free 888-215-8532 9am - 7pm EST with any questions.
Customer is Always Dwight
Then there's Gizco Inc. , which makes great gizmos. Its problem is that the gizmos aren't checked until they reach the shipping department. That means a lot of work can be wasted on a faulty gizmo.
Dwight shows that both companies are reactive - fixing the product after it goes wrong. Instead, he suggests that they should aim for 100 percent quality the first time by applying process management. This means that every department or process, from sales to shipping, becomes directly responsible for product quality. They treat the other departments as they would a supplier or customer. Because a customer or supplier would not accept less than 100 percent, this prevents faulty goods from being handed down the line.
Once that is accomplished, Dwight explains the final stage of process management - streamlining the entire process to attain maximum efficiency.









