Meet Debi Mazurek, manager of the Counter Office Restaurant inside one of Chicago's largest department stores. Debi has created team loyalty, commitment and a high level of performance among her diverse team of employees. She is a real-life manager you would love to have in your organization. Debi knows how - and shows how - to select people with good attitudes and to inspire them to achieve top productivity. Observe Debi's management style and techniques as she organizes projects, sets goals, focuses on the big picture, and builds a loyal, highly motivated team.

The principles presented apply not only to restaurants and other hospitality establishments but also to managers and team leaders in any enterprise.

Program Objectives:

• Develop the skills a new supervisor needs

• Learn to show employees the big picture

• Learn to create a community of employees who stay for years

• Recognize how much you get back in return for good management practices.