Video: Demanding Customers
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Demanding Customers | |
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| The purpose of this video is to give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people. Video Length: 25 Minutes |
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Demanding Customers
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The purpose of this video is to give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.
Demanding customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs. Picky, Mr Yappy and Ms Flash.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the PERFECT technique - being polite, efficient, respectful, friendly, enthusiastic, cheerful and tactful - they manage to change the outcome. The simple but effective lessons are highly memorable - easy to adopt and put into practice at all levels across any organization that deals with customers.
Release Date: 1997
