Guests can be difficult in three ways, The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action.
Item#:4406 Purchase: $995 7-Day Rental: $350*
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The Difficult Guest video teaches us that guests can be difficult in three particular ways:
Distracted Guests bring all their problems with them. They simply haven't been properly welcomed to your world yet. All they need is to know that they're going to be personally taken care of while they're your guests.
Disappointed Guests arrive with expectations that, for one reason or another, end up not being met or fulfilled. They feel let down. Often, the problem is not in what you do or say, but in how you do or say it.
Disruptive Guests call for emergency action. They feel ignored or embarrassed, insulted or unfairly treated. You have to deal with them before you can deal with their problem.
The Difficult Guest video is an outrageous comedy with customer interactions we can all relate to. A cast of unforgettable characters rounds out a program that will delightfully provide viewers with solid training on recognizing, understanding and taking care of difficult customers.
This video program goes beyond just describing how difficult guests behave, it teaches participants the strategies needed to make a prickly customer situation turn into a smooth buying/selling transaction for all those involved.
Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more.
Product Details
Difficult Guest
Item#:
4406
Pricing:
$995
Purchase Includes:
The VHS version includes: 1 Difficult Guest video, 1 Leader's Guide, 10 Pocket Reminder Cards, 1 Participant's Booklet. The DVD version includes: 1 DVD containing: The Difficult Guest , a Role-Play Video, 1 Leader's Guide, 10 Pocket Reminder Cards, 1 Participant's Booklet.
Length:
24 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Federal Gov: 10%
State/Local Gov: 10%
Education: 25%
501C3 Non-Profit: 10%
VOLUME DISCOUNTS
3-4:
10%
5-9:
15%
10-14:
18%
15-20:
22%
21-30:
25%
31+:
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