It's not surprising that so many managers dread giving performance reviews. They know the importance of employee performance reviews, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'.

To overcome this, we identify six very different characters that managers can relate to: Defensive Dennis, Weepy Wendy, Silent Steve, Non-stick Nigel, Bolshy Becky and Bored Betty. Through these characters we are able to demonstrate key review techniques managers can develop.

By making them less confrontational and more productive, managers will be able to fearlessly deal with all performance reviews.

The Nightmares

• Silent Steve - At least you can get the interview over with quickly. But, it's very likely you're missing something important. So how do you get him talking?

• Non-stick Nigel – Nothing is ever non-stick Nigel's fault. It was bad luck. Or the system. Or other people's mistakes. Even so, there are ways to dealing with him.

• Bored Betty - Bored Betty. But why is she so bored? Could it be because you've let the paperwork take over and gone into autopilot? If so, it's not surprising if she goes on autopilot too.

• Defensive Dennis – It's hard to help Defensive Dennis improve because he won't admit there's any room for improvement. But, it can be done.

• Weepy Wendy - Tears never help an interview. But with Weepy Wendy you have to be prepared for them - and not let them throw you off course.

• Bolshie Becky - Bolshy Becky is looking for a fight - but if you take her on you've lost. You can only win by not fighting.

*** When you purchase Every Manager's Nightmare you are purchasing the Performance Review Series; this DVD is NOT SOLD SEPARATE from that series.