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The Guest Video (Original Version)

The Guest Video (Original Version)

Customers will return to a company where they are made to feel welcome.

There are two ways to use The Guest Video (Original Version) in your business:

As a Group-  You can watch the training video together, with your staff, and use the provided discussion guide to learn as a group.

Desktop / Individual- Let your employees learn on their own, from a mobile device, or from a desktop / laptop.

Free Video Preview

The following full-length viewing of The Guest Video (Original Version) is being provided so that you can make an informed purchasing decision. This preview version may not be used to train employees.

Video Minutes: 14

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Great customer service determines our fate. Whether a company succeeds or fails depends on its level of customer service. Customers will return to a company where they are made to feel welcome. On the other hand, 68% of these same customers will not return with their business if they are treated poorly. No matter how large or complex the business is, it usually comes down to one employee serving one customer, one day at a time.

This video provides a basic introduction to customer service, stressing the importance of treating customers like guests. It features a hapless hero who takes viewers on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming and invite them back. A customer in a business is exactly like a guest in the home. Providing top-notch customer service means treating each person who walks in the door like a GUEST.

The film serves as a discussion starter to not only open employee's minds to improving customer service, but also to group brainstorming for effective measures to implement.

This video will:

  • Introduce basic guidelines so that employees understand the vital importance of treating customers like guests.
  • Provide specific examples so that employees believe they already possess the skills necessary for providing top notch customer service.
  • Open lines of communication so that employees begin to feel personally empowered about implementing good customer service policies.
The Guest Video (Original Version)
Video On Demand Options
 Minimum Purchase

1-Year | 50 Play License *
Price:   $500

1-Year | 151 Play License *
Price:   $898.45

1-Month | 3 Group Sessions
Price:   $300

Do You Need More or Less Plays than those listed above?  Call us for a quote or to place an order for a quantity not listed above.

Video Format Preference is an option AFTER checkout. Options include MP4, FLV, embedded link, SCORM wrap, or straight login and watch.

* License expires when time-limit expires or view-count has been reached; whichever comes first.


    Perfect for the classroom. Includes facilitator materials.

The DVD comes with the 14 - minute Training Video: "The Guest Video (Original Version)" and a discussion guide that will provide you with a complete training agenda, including key discussion points, and helpful exercises that emphasize the video's message.

The license of a DVD Kit is for SINGLE MONITOR use only; purchasers are not permitted to make copies or place on a server for network viewing, but it can be displayed via DVD player on one monitor (TV/Projector) at a time, for an unlimited number of uses and participants.

Price: $895 Each

We do offer discounts for Non Profits, Government, and Schools / Colleges. Please call 888-520-2444 for discount information.


How to Order This Training Video

Purchase Online using Visa, Master Card, American Express, and Discover Card

We also accept Purchase Orders.  Send Purchase Orders to orders15@employeeuniversity.com or Fax: 740-654-8104

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