Video: The Guest & The Difficult Guest Combo
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The Guest & The Difficult Guest Combo | |
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| Three videos: The Guest Video, The Difficult Guest Video, and The Difficult Guest Role Play video. Video Length: 53 Minutes |
Purchase Includes: The Guest video, The Difficult Guest video, The Difficult Guest Role-Play video, 1 Guest Leader's Guide, 10 Guest Pocket Reminder Cards, 1 Difficult Guest Leader's Guide, 10 Difficult Guest Pocket Reminder Cards, and 1 Difficult Guest Participant's Booklet.
Pricing:
| Purchase DVD: | $1595 |  |
| 7 Day Rental DVD: | $495 | |
| Intranet License: | Call (888)215-8532 for quote. | |
Everyday Industry Discounts*
| INDUSTRY | DISCOUNT |
| Business / For-Profit: | See Current Special >>>> |
| Education: | $160 Off |
| Federal Gov | $160 Off |
| State / Local Gov | $160 Off |
| 501C3 Non-Profit: | $160 Off |
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To order The Guest & The Difficult Guest Combo , click the ADD TO CART button in the pricing section, or Click here for more purchasing options; call toll free 888-215-8532 9am - 7pm EST with any questions.
The Guest & The Difficult Guest Combo
The Guest and Difficult Guest customer service training video combo includes:
The Guest and The Difficult Guest (Click the on the previous links to purchase either of these training video programs individually)
Video 1: The Guest will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know. . .
- Welcome Them
- Use their Name
- Taking Care of their Needs
- Thank Them
- Invite Them Back
Video 2: The Difficult Guest goes beyond just describing how difficult guests behave, it teaches participants the strategies needed to make a sticky customer situation turn into a smooth buying/selling transaction for all those involved.
Participants will learn how to deal with difficult guests by listening to your customers, apologizing personally, solving the problem, thanking your guest for their business and more.
Video 3: The Difficult Guest Role Play video (included) allows you to show a customer service scene, stop, and debrief it with your participants!
