Found In: Corporate Training> John Cleese Training Videos
Video: How to Lose Customers Without Really Trying
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How to Lose Customers Without Really Trying | |
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| Purpose: To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction. Video Length: 32 Minutes |
Purchase Includes: (1) How to Lose Customers Without Really Trying Training Video
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How to Lose Customers Without Really Trying
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The humorous sketches in How to Lose Customers Without Really Trying lay the foundations for customer care and provide a concrete set of behavioral rules to make customers happy and keep coming back.
They provide a memorable demonstration of the do's and don'ts of customer care.
Learning Points:
- Finding a real need behind a request.
- Agreeing a solution with a customer.
- Seeing things through to a successful conclusion.
