Video: If Looks Could Kill
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If Looks Could Kill | |
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| Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease. Video Length: 28 Minutes |
Purchase Includes: If Looks Could Kill Video, course Leader's Guide, Delegate worksheets on disk, Powerpoint slides, and a Self-study workbook on disk.
Pricing:
| Purchase DVD: | $999 |  |
| 7 Day Rental DVD: | $ N/A |  |
| Intranet License: | Call (888)215-8532 for quote. | |
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If Looks Could Kill
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction.
In this humorous detective case, careless communication had a fatal result. At the doctor's, at the shoe shop, in the post office, and at the station, a customer was driven to distraction by careless behavior. A detective must piece together a customer's movements to see how several suspects' behavior led to his demise.
This video raises some simple, but key issues, and expresses them in a professional, down-to-earth manner. Any staff seeing this video will learn how to deal with customers by being professional and choosing their behavior. Personal problems and prejudices should be hidden, and customers should be welcomed and put at ease.
