Motivate your employees to be more innovative, responsive and committed than ever before! In this intriguing and inspiring case study based program, Tom Peters is your host and guide for a far-ranging, behind-the-scenes investigation of phenomenally successful organizations. In the boardrooms, think tanks and training centers of a wide range of the world's best-run companies, you'll see how "Quality" and "Customer Service" have truly become a way of life.

• At Disney World, you'll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success.

• At Stew Leonard's Dairy, you will see how a passion for customers is translated into huge business success.

• On a visit to Apple Computers, you'll witness the birth of the Macintosh and watch as Steve Jobs leads his development team.

• You'll see how 3M encourages new product development by treating every manager as an entrepreneur.

• At Dana Corporation, you'll see a factory manager meeting the challenge of increasing productivity through consultation rather than confrontation.

• At North American Tool & Die, you'll watch Tom Melohn motivate his people to work for "no rejects."

• Moving to McDonald's you'll watch staff being rewarded and encouraged to strive for perfection.

• At IBM's Golden Circle retreat, you'll listen in as the legendary Buck Rogers talks corporate values to a spellbound sales force.

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LEARNING POINTS

• Learn to tap into the hidden resources within your organization
• Show your team that Excellence is attainable
• Discover how to increase productivity by removing fear of failure
• Promote employee motivation
• Communicate corporate values
• Creatively link reward to performance for greater payoffs and profits