Video: Its Your Call
Its Your Call
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Truly great customer service professionals know that to deliver customer service, you have to choose to be Connected, Attentive, Responsible, and Enthusiastic. Viewers of this video will learn to make the choice to C.A.R.E.
Video Length: 26 Minutes
Purchase Includes: (1) It's Your Call Training Video (DVD), Facilitator's Guide, (1) Workbook and Pocket Reminder Cards.
|7 Day Rental DVD:||$295|
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Its Your Call
The simple answer is that great customer service professionals make a choice: Every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. In other words, they care. And it isn't just that they want to care, it's that they know how to care.
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
Make a personal connection with each caller.
Ask callers questions that will give you valid information about their needs.
Keep calls on track.
Communicate clearly with customers about what you are doing for them.
Avoid taking tough calls personally.
Identify ways to maintain your enthusiasm.