Managing Customer Service Employees. So HELP Me - Supervisor Edition, demonstrates supervisory practices that facilitate excellent customer service. The result is not only a better service provider, but also a loyal and satisfied customer.
Item#:5279 Purchase: $695 7-Day Rental: $295*
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New and Experienced Supervisors and Managers in all Service Industries will benefit from this program.
PRACTICES THAT PROMOTE EXCELLENT CUSTOMER SERVICE:
Tell people what they're doing right
That good feeling will get passed on to your customers.
Help employees find solutions for customers
Take the time to help employees work within policy to solve customer problems.
Focus on people, rather than numbers
When employees feel that you care about them, they're far more motivated to care about your customers.
Empower people to do their jobs
Employees will feel that they have the responsibility - and the power - to solve customer problems themselves.
Turn mistakes into opportunities for growth
Dealing with mistakes privately is a perfect opportunity for individualized training.
Product Details
So HELP Me! Supervisor Version
Item#:
5279
Pricing:
$695
Purchase Includes:
So Help Me! Supervisor customer service training video, a comprehensive 28 page leader's guide with reproducible worksheets.
Length:
18 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Federal Gov: 10%
State/Local Gov: 10%
Education: 10%
501C3 Non-Profit: 10%
VOLUME DISCOUNTS
2-4:
10%
5-9:
15%
10-14:
20%
15-24:
25%
25-49:
30%
50+:
Call 888-215-8532 For a Special Quote.
Training Video Discounts
Vary Product to Product
Prices and discounts listed are for this item only; if you are purchasing multiple copies of this title then apply the volume discounts above. However, if you are purchasing a copy of this title, along with other title(s), please call us, we may be able to offer you a greater discount than those listed.
Discounts available only by orders made by phone, email, or fax.
HOW TO ORDER: So HELP Me! Supervisor Version
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!Industry discounts (government, education, and non-profit) must be via phone order, fax order, or mail order.
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Mail: Employee University Attn: INET 702 S. Ewing St Lancaster, Ohio 43130
