Video: So HELP Me! Employee Version
More Information...
So HELP Me! Employee Version | |
|
| So HELP Me- Employee Edition, demonstrates employees giving the kind of service that turns dissatisfied people into loyal customers. Video Length: 16 Minutes |
Purchase Includes: So HELP Me! Employee Version customer service training video, a comprehensive 28 page leader's guide with reproducible worksheets.
Pricing:
| Purchase DVD: | $695 |  |
| 7 Day Rental DVD: | $295 | |
| Intranet License: | Call (888)215-8532 for quote. | |
Everyday Industry Discounts*
| INDUSTRY | DISCOUNT |
| Business / For-Profit: | See Current Special >>>> |
| Education: | $70 Off |
| Federal Gov | $70 Off |
| State / Local Gov | $70 Off |
| 501C3 Non-Profit: | $70 Off |
* Restrictions: Applies to purchase DVD only; industry discounts cannot be combined with volume discounts and special offers)
Click coupons to see current special offer.
To order So HELP Me! Employee Version , click the ADD TO CART button in the pricing section, or Click here for more purchasing options; call toll free 888-215-8532 9am - 7pm EST with any questions.
So HELP Me! Employee Version
THIS PROGRAM BENEFITS:
All Customer Service Providers, including sales associates, government employees, telephone customer service representatives and all other service professionals.
VIEWERS LEARN:
Work with policy to solve problems
Don't use policy to explain what you can't do; use policy to help people.
Take customers directly to what they need
When you can't help, take them to someone who can, even if it's outside your department. ยท
Take the time to really listen
Treat each customer as an individual. Listen until you really hear what their problem is.
Treat every customer as your own customer
Work with the customer you're talking to. Don't hand customers off to someone else just because they're difficult.
Help customers define their needs
Help people figure out what they want. Guide them to solutions that meet their needs.
