Straight Talking, the Art of Assertiveness

As Straight Talking shows, assertive behavior does not guarantee success. But it does give people the best chance of arriving at a mutually satisfactory solution—and laying the groundwork for a good working relationship in the future. Item#:4456    Purchase: $870   7-Day Rental: $250* Scroll Down for Product Details and Ordering Information.   Free Shipping!  Free Previews!   Preview DVD by Mail  (Scroll Down for an Online Preview)            DVD Preview FAQ

Straight Talking, the Art of Assertiveness

Aggressive behavior is no better. People do not respond positively when bullied or treated like doormats. Aggressors may appear to get their way, but they do not win cooperation, only indignation.

Between submission and aggression is a balance point: assertiveness. The basic rule of assertive behavior is to be honest with oneself and with other people, without indulging in emotional comments. Honesty makes communication possible because it helps reveal what other people think.

It is also vital to decide what is negotiable and what is not. Repeating the position, while trying to be helpful and inviting others to assist in solving the problem, makes it clear that the negotiation is between equals.

As Straight Talking shows, assertive behavior does not guarantee success. But it does give people the best chance of arriving at a mutually satisfactory solution—and laying the groundwork for a good working relationship in the future.