Stuck On Quality - Training Video on DVD


Video:  Stuck On Quality


 Stuck On Quality


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Stuck On Quality

 

Stuck On Quality Video Training

 

Welcome to Qualiponent. It's a company where quality posters are seen everywhere, but where quality itself is rarely seen by customer. Top management at Qualiponent could use a reality check, and they're about to get one in Stuck On Quality.

Video Length:  25 Minutes

Employee University Item#:   4457
 

Purchase Includes:  (1) Stuck On Quality Training Video    

 

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Purchase DVD:$870Purchase Stuck On Quality
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Stuck On Quality

 What they learn is that total quality is achieved by focusing on the customer, not internal systems. The secret is in empowerment. People must make their own decisions, based upon criteria set by management. Those decisions then become company decision, which employees can use to focus on customer needs. As a result, real customer satisfaction becomes the true measure of quality performance.

Now Qualitponent no longer has a chain of command, they have a chain of confidence, resulting in more satisfied customers.