Support The S.A.L.E. For Service and Support Professionals
A part of The S.A.L.E. Series, Support the S.A.L.E. for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations. This program introduces a basic S.A.L.E. process which gives participants a comprehensive approach to supporting the sales process.
Learning activities include opportunities to explore and practice skills and strategies for upselling, referring business and responding to challenging customer situations.
The S.A.L.E. Process:
S - Set the stage
A - Analyze needs
L - Link to solutions
E - Establish commitment
Learning Point Highlights:
Explains how to build trust with prospects and customers
Demonstrates ways to maintain customer loyalty when handling complaints
Describes how to recognize opportunities and "up sell" existing customers
Videos. The videos used in this program are:
S.A.L.E. One Step at a Time for Service and Support Professionals (32 minutes)
S.A.L.E. Putting it all Together for Service and Support Professionals (11 minutes)
S.A.L.E.S. Supporting the Sales Process (14 minutes)
Complete Training Kit Components:
DVD (includes full length video, companion SMART-START® Sales Truths, Insight Interview with Subject Matter Expert)
Support The S.A.L.E. For Service and Support Professionals
Item#:
6362
Pricing:
$995
Purchase Includes:
Support The S.A.L.E. For Service and Support Professionals Media and Trainer's Materials
Length:
57 Minutes
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