In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.

This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability.

Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.