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Video: The Container Store: Re-imagine Customer Service and Talent
The Container Store: Re-imagine Customer Service and Talent | |
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| A Tom Peters Video. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation. Tom Peters Video. Video Length: 18 Minutes >> We're sorry, there is no preview available for this training video. |
Purchase Includes: Tom Peters Video, The Container Store: Re-imagine Customer Service and Talent Video (includes case study and learning points), and a Workbook/Leader's Guide.
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| Purchase DVD: | $795 |  |
| 7 Day Rental DVD: | $350 | |
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The Container Store: Re-imagine Customer Service and Talent
Video featuring Tom Peters. . .
The Container Store has been one of Fortune magazine's TM top "100 Best Companies to Work For" for five years in a row. It is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.
In this program, you will learn about communication skills and both formal and informal training concepts. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation.
LEARNING POINTS
- Embrace A Big Vision
- Hire Great People
- Communicate Constantly
- Train, Train, Train. . . Train All The Time
- Selling and Service Go Together
