What Do You Say?

What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. Item#:4411    Purchase: $895   7-Day Rental: $295* Scroll Down for Product Details and Ordering Information.   ***  Includes Facilitator Materials ***   Preview DVD by Mail  (Scroll Down for an Online Preview)            DVD Preview FAQ

What Do You Say?

When it comes to customer service challenges...the first few seconds and your . . .first few words . . . determine your success or failure.  What do you Say?

Fast paced, energetic and loaded with excitement, the What do you Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

The What do you Say? Training Video also comes with a What do you Say? card game; delivering up another large dose of fun.  The What do you Say? Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning.

The What do you Say? Training Video also comes with a What do you Say? Employee Handbook.  A powerful tool that no employee should be without, the What do you Say Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.

What do you Say? will help you learn the key words and phrases needed to handle tough customer situations with ease and confidence.