What to Do When Conflict Happens - Training Video on DVD


Video:  What to Do When Conflict Happens


 

Registration Required



It is illegal to preview What to Do When Conflict Happens unless you are an authorized training video purchaser for your organization.

 

 

 

 

 

 

 

 

 

 

 

 

 

More Information...

What to Do When Conflict Happens

 

What to Do When Conflict Happens Video Training

 

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.

Video Length:  21 Minutes

Employee University Item#:   6264
 

Purchase Includes:  Training Video on DVD with bonus segment for organizational leaders, Leader's Guide, PowerPoint, Presentation on CD-ROM, 10 Participant Workbooks, 10 copies of the book What to do When Conflict Happens, and 10 Reminder Cards.    

 

Pricing:

 

Purchase DVD:$995Purchase What to Do When Conflict Happens
7 Day Rental DVD:$275Rent What to Do When Conflict Happensfor 7 Days
Intranet License:Call (888)215-8532 for quote.
 

Everyday Industry Discounts*

INDUSTRYDISCOUNT
Business / For-Profit: See Current Special >>>>
Education: $100 Off
Federal Gov $100 Off
State / Local Gov$100 Off
501C3 Non-Profit: $100 Off


*
Restrictions: Applies to purchase DVD only; industry discounts cannot be combined with volume discounts and special offers)


Click coupons to see current special offer.

Click to see special offers that include What to Do When Conflict Happens

 

To order What to Do When Conflict Happens , click the ADD TO CART button in the pricing section, or Click here for more purchasing options; call toll free 888-215-8532 9am - 7pm EST with any questions.


What to Do When Conflict Happens

 

Bookmark What to Do When Conflict HappensShare What to Do When Conflict Happens on FacebookEmail What to Do When Conflict Happens information page to a colleague

4 easy-to-implement steps to "C.A.L.M."

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.

Rather than a complicated model, What to Do When Conflict Happens introduces:

C - CLARIFY the issue

A - ADDRESS the problem

L - LISTEN to the other side

M - MANAGE your way to resolution

 

What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

 

All four stages are depicted in the video program as the following stories unfold:

  • In a general office environment, two people clash when one is routinely late getting information to a co-worker who needs the data to build a month-end report.

  • On the plant floor, a team member refuses to follow safety protocol, jeopardizing everyone's safety as well as the team's ability to earn bonus money.

  • In a healthcare facility, two team members struggle with limited resources - they have to share a much-needed machine, but one is monopolizing it.

  • An added vignette shows how to "scale back" the C.A.L.M. model when there isn't time to use the full approach. This shows the versatility and usability of the program.