This new video identifies and illustrates the four simple but critical cornerstones of excellent customer service: GREET the customer, RESPECT the customer, LISTEN to the customer, and REALLY help the customer!
Item#:6231 Purchase: $945 7-Day Rental: $295*
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*** Includes Facilitator Materials ***
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Description & Details
Who Cares?
WHO CARES? In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It's also too easy for them to forget the important role they play in your organization's success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service; identifying and illustrating four simple but critical cornerstones of excellent customer service:
Greet the customer
Respect the customer
Listen to the customer
Really help the customer
Video Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer's shoes as "wrong way" and "right way" service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.
Product Details
Who Cares?
Item#:
6231
Pricing:
$945
Purchase Includes:
Comprehensive leader's guide, PowerPoint Presentation on CD-ROM and Who Cares? Handbook.
Length:
21 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Federal Gov: 20%
State/Local Gov: 10%
Education: 20%
501C3 Non-Profit: 15%
VOLUME DISCOUNTS
2-4:
10%
5-9:
20%
10-19:
25%
20-29:
30%
30-49:
35%
50+:
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Training Video Discounts
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Discounts available only by orders made by phone, email, or fax.
HOW TO ORDER: Who Cares?
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