Most people would agree that listening is critically important to success. Yet studies have shown that we listen at only 25% efficiency. If listening is so important, why do we do it so poorly? Many of us fall victim to distractions, tune out if we lose interest, or are more intent on making our own point than in trying to understand the other person. Or we may commit a host of other common listening errors.

Fortunately, effective listening is easy and can be improved through practice. In You're Not Listening, a series of vignettes identify poor listening habits and demonstrate how they can be overcome.