A great customer service video. Delivering exceptional customer service requires action—meeting customer needs, knowing your product or service, following through and solving problems.
Item#:4473 Purchase: $695 7-Day Rental: $295*
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In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial –the greeter at the door, the forced smile, and the gratuitous have a nice day. Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem.
Delivering exceptional customer service requires action—meeting customer needs, knowing your product or service, following through and solving problems.
You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers—a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.
Product Details
You've Got Customers
Item#:
4473
Pricing:
$695
Purchase Includes:
(1) You've Got Customers! Training Video and Leader's Guide.
Length:
20 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Federal Gov: 10%
State/Local Gov: 10%
Education: 10%
501C3 Non-Profit: 10%
VOLUME DISCOUNTS
2-4:
10%
5-9:
15%
10-14:
20%
15-24:
25%
25-49:
30%
50+:
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