In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial: the greeter at the door, the forced smile, and the gratuitous have a nice day. Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem.

Delivering exceptional customer service requires action; meeting customer needs, knowing your product or service, following through and solving problems.

You've Got Customers! follows the trials of a young customer service provider in his first job. There he receives an education from a most unlikely team of teachers. . . a bowling team. From them, he learns six key customer service techniques which could be used in any business, anywhere.